Reservationist | Part-Time | The Ra Ra Room
Reservationist | Part-Time | The Ra Ra Room
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Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
As the Reservationist at an exclusive membersonly fine dining restaurant you will serve as the first point of contact for our distinguished members and their guests. This role requires exceptional attention to detail discretion and a deep understanding of personalized service. You will manage all reservations with precision ensuring that every interaction reflects the standards of a private luxury dining experience.
This role pays an hourly rate of $18.00$20.00.
Benefits for PartTime roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until July 31 2025.
About the Venue
The RaRa Room is a member only restaurant created by Mario Carbon Rich Torrisi and Jeff Zalaznick. The restaurant pays homage to the essence of the great Gatsby era. The RARA Room is a speakeasy style setting reminiscent of early 20th century New York where delicious exceptionally we prepared food was served in the style of elegance and comfort without being pretentious.
Responsibilities
- Manage all member reservation inquiries via email and reservation platforms (e.g. SevenRooms or similar) ensuring confidentiality and a hightouch approach.
- Maintain an accurate and uptodate reservations calendar optimizing seating arrangements while respecting member preferences and club protocols.
- Recognize VIPs and core members by name and tailor the booking experience accordingly including noting special occasions dining history and preferences.
- Communicate effectively with the Matre D frontofhouse team and culinary staff to ensure smooth service and prearrival preparation.
- Confirm reservations and send previsit communications as needed reinforcing the exclusivity and warmth of the dining experience.
- Handle changes cancellations and special requests with poise efficiency and discretion.
- Uphold strict confidentiality standards for member information guest lists and internal operations.
- Support the guest services team with hosting duties and administrative functions during highvolume periods or special events.
Qualifications
- Minimum 12 years experience in a reservations guest relations or concierge role within a fine dining private club or luxury hospitality setting.
- Exceptional interpersonal and communication skillsboth written and verbal.
- Strong knowledge of reservation and CRM systems such as SevenRooms OpenTable VIP or similar.
- Impeccable attention to detail and organizational skills.
- High degree of professionalism discretion and emotional intelligence.
- Availability to work evenings weekends and holidays in alignment with The Ra Ra operations.
- A polished confident and servicedriven demeanor.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
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