Client Navigation Specialist
Client Navigation Specialist
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Job Description
Position: Client Navigation Specialist
Program: Client Navigation
Department: Programs
Reports to: Manager Client Navigation
Compensation: $31.44 $33.12 per hour
Schedule: MondayFriday 10am6:30pm
Status: 100% FullTime NonExempt NonUnion
Probation: 180 days
Benefits: Medical Dental Vision Life and LongTerm Disability Insurance Employee Assistance Program and 403(b) Retirement Plan
CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.
JOB SUMMARY: Under the supervision of the Client Navigation Manager the Client Navigation Specialist provides a range of supportive services including providing client care for new and existing clients as they access Center services. Acting as a centralized point of contact this position embodies the Centers nowrongdoor approach. This position builds strong relationships across the Center to ensure seamless care coordination facilitate warm handoffs. and provide a cohesive client experience.
ESSENTIAL FUNCTIONS
Program Coordination
Develop and implement client care strategies that enhance service accessibility retention and overall client experience across Center programs.
Serve as the primary liaison between clients and Center departments exercising discretion in determining the most effective pathways for client support and care navigation.
Independently assess complex client cases and make highlevel recommendations for service coordination referrals and resource allocation.
Identify systemic barriers to service access and work proactively with program leadership to design solutions that improve efficiency and effectiveness.
Lead crossdepartmental case review and strategy meetings providing insights and recommendations to enhance care coordination.
Analyze service utilization trends and client engagement patterns using data to inform program adjustments and operational improvements.
Provide regular reports to leadership on client needs gaps in service delivery and process enhancement opportunities to improve organizational impact.
Client Advocacy
Conduct comprehensive assessments of client needs exercising independent judgment in determining the best course of action for service linkages and support.
Develop individualized service navigation plans balancing client needs with program capacity and organizational priorities.
Negotiate and advocate for service adjustments policy modifications or escalated care solutions for complex client cases.
Establish and maintain highlevel partnerships with external agencies to facilitate specialized client referrals and warm handoffs.
Design and implement client education initiatives that improve awareness and utilization of Center services ensuring alignment with organizational goals.
Operational Process Improvement
Evaluate the efficiency of current intake and referral processes identifying opportunities to streamline workflows and improve client engagement.
Collaborate with program leadership to develop and refine service delivery models that align with best practices and organizational priorities.
Lead special projects aimed at improving interdepartmental coordination access to services and client retention strategies.
Train and mentor staff on best practices in client care navigation strategic referrals and interdepartmental collaboration.
Maintain oversight of compliancerelated documentation and ensure that client records meet regulatory and organizational standards.
Other Duties
Actively participate in staff meetings planning sessions and other organizational gatherings as required.
Other duties as assigned.
REQUIRED QUALIFICATIONS
Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
A passion for the Centers work and its mission to make the world a better place for LGBTQ people.
Minimum 2 years experience in program coordination service coordination and/or program development and implementation ideally within a nonprofit or social services setting.
Access to reliable transportation a valid CA Driver License and the ability to be insured.
AHA CPR certification.
Ability to have a whatever it takes attitude when working with challenging individuals.
Proficiency with Microsoft Office Electronic Health Records and other software systems
Ability to be selfmotivated and dedicated to initiating and completing complex tasks.
Ability to handle multiple tasks be detailed oriented and maintain strict confidentiality of medical information.
Ability to work well independently with minimal supervision.
Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socioeconomic backgrounds religions ages Englishspeaking abilities immigration status and physical abilities in a multicultural environment.
PREFERRED QUALIFICATIONS
Bilingual skills (English/Spanish)
Bachelors degree in social work mental healthrelated field.
Training in Motivational Interviewing and Trauma Informed care.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry national origin sexual orientation gender identity and expression sex pregnancy childbirth and related medical conditions religion disability age military or veteran status including status as a victim of domestic violence assault or stalking genetic information (including family medical history) political affiliation or activities medical or health conditions and marital status.
The Center has implemented a mandatory COVID19 vaccination policy as a condition of employment for all employees who work on the Centers premises subject to applicable federal state and local laws. For more information please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
