Community & Office Manager (12-month fixed-term contract)
Community & Office Manager (12-month fixed-term contract)
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Job Description
Our People Team strategy is bold clear and meaningful: were becoming a Destination Employer. We want people to think thats where I want to work one day! before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and after moving on to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on people experience driven by building community.
As Community & Office Manager you look after our Hamburg Milan and Amsterdam communities and offices. You will be based in our Hamburg office with occasional travel to Milan and Amsterdam. You support the operationalisation and implementation of our community and office strategy specifically creating meaningful connections developing and delivering a fivestar office experience and bringing people together for social moments that matter in Hamburg Milan and Amsterdam. You have the support of our brilliant Global Community & Office Lead whos based in Copenhagen and on occasion will be required to support them with wider community and office tasks.
What youll be doing:
Create meaningful connections through:
- Community communication being the face of the local community in the office and on Slack our primary internal communication tool championing and encouraging community communication; locally activating company campaigns through posters digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics
- Meaningful relationships forging relationships crossfunctionally within your local community; welcoming new starters on day one helping them settle in; meeting and greeting visitors
- Connected leadership supporting with the setup and organisation of senior leadership events (for example: Ask Me Anything sessions with the board or executive team) collaborating with our executive assistants to support senior leadership and board members when AGMs board meetings and exec meetings are hosted in your office
Develop and deliver a fivestar office experience through:
- Slick operations and clear communication defining delivering and communicating a clear service proposition; managing the daytoday operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure were meeting and exceeding expectations; ensuring the office is an inclusive workplace
- A safe and secure workplace keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks
- Accurate budget management inputting into budget forecasting managing the office budget on a daytoday basis and making sure invoices are paid in a timely manner
Bring Trusties together for social moments that matter through:
- Celebrations and events organising and running local celebrations like Trustpilots summer social and endofyear party coordinating communitywide gettogethers supporting Trusties with the logistics of their inoffice events
Additionally you will regularly support continuousimprovement project work as part of your role.
Who you are:
- Strong previous experience in a hospitalityfocused role
- Strong planning skills and demonstrated ability to handle multiple projects simultaneously
- A compassionate person who cares for others
- Positive with a solutionorientated cando attitude
- Able to embrace the pace and likes it when things move fast
- A natural communicator with a creative streak whos a critical thinker accurate with attention to detail
- Supersocial and a strong collaborator
- Able to work independently and take ownership and accountability
- Clear and precise communication skills in both German and English is essential.
Whats in it for you:
- Competitive compensation package bonus
- 28 days holiday
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Benefitinkind of 44 a month which can be used for a range of purposes such as private healthcare accommodation a company car a gym membership an interestfree loan travel expenses or any other expense
- Health benefit of 50 a month which you can use to spend on anything that supports positive health
- Full access to Headspace a popular mindfulness appbased service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
- Prime location with stunning views of the Alster in a brandnew office space
Additional information
- Travel to Milan and Amsterdam is expected as part of this role no greater than monthly.
- This role is officebased. You should expect to be in the office 5 days a week.
Still not sure
We want to be a part of creating a more diverse equitable and inclusive world of work for all. Were excited to hear about your experiences along with how you will contribute to our working culture. Even if you dont feel you meet all the requirements wed still really like to hear from you!
Required Experience:
IC
Employment Type
Contract
