VP, Premium Sales and Service | Full-Time | CFG Bank Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Vice President Premium Sales & Service at CFG Bank Arena will be responsible for leading inspiring and managing a team of employees to maximize the sales of multiyear premium seat and Suite leases plus singlenight premium rentals at CFG Bank Arena in Baltimore MD. The Vice President will also be responsible for the service retention and fulfillment of premium seating at CFG Bank Arena.

This position will report to the General Manager of CFG Bank Arena and work with guidance from the Oak View Group Premium team. This role will work closely with other departments at CFG Bank Arena is an inperson role based in Baltimore MD and must be able to work nights weekends and holidays as required.

This role pays an annual salary of $130000$140000 and is bonus eligible.

Benefits for FullTime roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 25 2025.

CFG Bank Arena is a 13000 seat reimagined world class concert and entertainment venue. A premier destination for fans and artists CFG Bank Arena showcases over $250MM in renovations including modernized stateoftheart acoustics superior suites and exclusive club levels premium contemporary seating reimagined concourses upscale culinary experiences in food & beverage selections and more! Located in the heart of Baltimore the venue includes a new exterior faade green scaping and enhanced lighting this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history uniting fans with memories old and new CFG Bank Arena hosts 100 shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore committed to the community and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

• Oversee the strategy to sell deliver and service all premium seating at CFG Bank Arena including multiyear leases and eventbyevent sales
• Meet or exceed established team and individual monthly quarterly and yearly revenue goals tied to contracted revenue (new business and renewals) and eventbyevent sales
• Develop and implement a B2Bfocused sales and service plan for the department
• Train motivate lead and manage a team of sales & service employees
• Conduct regular one oneonone meetings and training sessions with sales & service staff
• Work with OVG Premium and arena marketing staff to generate new sales leads through creative leadgeneration methods
• Conduct sales meetings and skilled dealclosing via phone virtual presentations inoffice and invenue presentations
• Provide highend service for our premium seating clients including but not limited to: renewals timely collection of payments execution of license agreements and special requests
• Maintain sales reporting to track revenue tied to premium seating
• Submit timely reports to management including weekly and monthly sales & activity reports
• Ensure the entire team enters all pertinent prospect and customer information in CRM platform for efficient reporting and historical data tracking
• Create new programs that lead to the generation of referrals from existing book of business and find additional areas of opportunity to sell new premium seats within the arena
• Collaborate with industry leaders on best practices within the area of premium sales and service
• Communicate well and work collaboratively across multiple areas of CFG Bank Arena and OVG including but not limited to Ticket Operations Event Operations Legal Finance Food & Beverage Human Resources Marketing and more
• Work with CFG Bank Arena and OVG Premium leadership to create forecast and manage revenues and expenses tied to premium seating
• Other jobrelated duties as assigned

• Bachelors degree in Sports Management Business Communications or related field
• 810 years of relevant sales experience; premium sales & service a plus
• 5 years of management with demonstrated success
• Working knowledge of TicketMaster Archtics
• Strong understanding of CRM best practices and sales processes preferably in Salesforce
• Proficient with MS Word Excel and PowerPoint
• Experience working with sales automation software a plus
• Familiarity with marketing automation tools a plus
• Ability to inspire motivate and lead a highly performing team
• Ability to take business goals and construct a plan to achieve and exceed them
• Deep knowledge of and ability to build relationships with CLevel Executives
• Skilled in negotiating and delivering an effective pitch via phone web and inperson meetings
• Detailoriented and organized with the ability to manage and prioritize multiple responsibilities and deadlines
• Willingness to take constructive feedback and seek constant improvement
• Excellent analytical and communication skills
• Available and responsive to internal stakeholders and customers/prospects
• Ability to work nights/weekends/flexible schedule for events
• Minimal Travel (<5% travel): May be required to travel
• Trips may require air travel and/or overnight stay away from home for one or more nights

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.