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Job Description
Job Description
Client Service SupportApartments
Job Description
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
A vast network with the most visitors has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website offering property commuter and neighborhood information across the US. A CoStar Group subsidiary the network includes and . is supported by the largest professional research team which has visited and photographed over 50000 properties nationwide. Our team makes over one million calls each month to apartment owners and property managers collecting and verifying current availability rental rates policies leasing incentives and more. offers more rental listings than any other apartments website and offers innovative features and tools for our customers.
At we believe that the customer is at the center of everything we do. As a Customer Service Associate you will play a critical role in driving client satisfaction and experience. You will assess our customers various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product tech and sales professionals. Youll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.
Your Role:
- Demonstrated a strong customer focus rooted in empathy toward the customer
- Communicate effectively with peers management and customers
- Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
- Be the person who delivers first time resolution with quality and professionalism
- Improve listing coverage through proactive customer service including effective questioning listening probing building rapport and objection handling
- Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
- Support sales colleagues to ensure the highest standard of customer service is maintained
- Maintain the highest professional standards and promote our ethics of trust open communication creative thinking and cohesive team effort
- Develop a strong understanding of CoStar Group and technology tools and products
- Meet and exceed customer and Costars expectations
Basic Qualifications:
- Bachelors Degree from accredited notforprofit University or College
- A track record of commitment to prior employers
- 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
- A strong interest (or experience) in real estate.
Preferred Qualifications:
- Confident personality with the ability to communicate effectively with both internal and external stakeholders
- Fluent in both written and spoken Spanish and English
- Ability to plan and organize workload in a fastpaced environment
- Ability to act on own initiative and work successfully alone and as part of a team
- Ability to adapt quickly in a technology led environment
- Proficiency in MS Office
- Be very Team and Quality Service oriented
- Excellent interpersonal skills (Communication Conflict Resolution Negotiation etc.) when dealing with internal and/or external audiences at all levels of management.
- A strong sense of responsibility to the customer and arent satisfied until they are delighted.
- Ability to deliver results while working to deadlines under pressure.
- An upbeat positive attitude.
- Ability to be flexible and adapt to changing situations at a high growth company.
WHATS IN IT FOR YOU:
Working at CoStar Group means youll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performancebased incentives youll be supported in both your professional and academic growth with internal training tuition reimbursement and an interoffice exchange program.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life legal and supplementary insurance
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- Onsite fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes as well as Segways and bikes available for use during the day
- Complimentary gourmet coffee tea hot chocolate prepared foods fresh fruit and other healthy snacks
Be part of a team of professionals enjoying the opportunity to learn do and grow in a rewarding atmosphere. But dont just take our word for it see why our team chose to work at and stay at CoStar Group: welcome all qualified candidates who are currently eligible to work fulltime in the United States to apply. However please note that CoStar is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substance abuse testing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
