Auto Lead Deputy Specialist - Spring Branch
Auto Lead Deputy Specialist - Spring Branch
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Description
Position Summary
The Auto Lead Deputy Specialist is a customer service leadership role responsible for overseeing a team of Auto Deputy Specialists while performing vehicle registration titling and licensing duties at the service window. This position requires more experience in the field as well as a higher level of accountability for the overall performance of the team. In addition to customer service document verification and cash reconciliation the Auto Lead Deputy Specialist supervises and trains staff ensures accurate daily operations and handles escalated customer issues. The role includes more decisionmaking authority and requires a deep understanding of the state RTS system and related processes.Duties & Responsibilities:
Customer Service at the Window:
- Serve customers by assisting with vehicle registration titling and licensing services
- Provide clear and accurate information to customers about vehicle registration requirements
Money Handling and Cash Reconciliation:
- Accurately count money process transactions and issue receipts for vehicle registration titling etc.
- Ensure that the cash drawer is balanced at the end of each shift
Data Entry into States System:
- Accurately input customer information and transaction details into the states registration and licensing system
Document Verification and Fraud Prevention:
- Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership
- Utilize specific state tools and guidelines to confirm the validity of documents and detect and sign of fraud such as forged signatures or altered titles
Training and Certification:
- During the initial phase in this position complete (8) weeks of staterequired RTS training to learn all policies and procedures related to vehicle registration titling and licensing before beginning duties at the service window
- Shadow supervisors and managers to learn hot to perform duties
- Upon successful completion of training apply the knowledge gained to realworld situations when processing customer transactions
Assist in supervising a team of Auto Deputy Specialists:
- Ensure they follow proper procedures and provide excellent customer service
Harris County is an Equal Opportunity EmployerRequirements
Education & Experience:
- High school diploma or GED equivalent from an accredited institution within the U.S.
- Must have current auto experience within the Tax Office
- Minimum of (1) year customer service experience to include cash handling from retail banking or a similarly situated operations environment
Knowledge Skills & Abilities:
- General Knowledge of the vehicle registration
- Willingness to learn and acquire indepth knowledge of the states RTS system over 8weeks of training
- Basic knowledge of Fraud Prevention and Documentation Authentication
- Basic knowledge of handling cash balancing registers and basic financial reporting
- Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions
- Attention to Details: High degree of accuracy in handling transactions verifying documents and maintaining records
- Communications Skills: Ability to explain complex registration requirements to customers in simple terms
- Customer Service Skills: Strong interpersonal skills and the ability to handle challenging customer interactions
- Time Management: Ability to prioritize tasks balance customer needs with transaction processing and meet deadlines
- Mathematical skills
- Basic awareness to recognize fraud and take the appropriate action
- 10Key Entry skills
- Computer Proficiency
- Must be able to adhere to office confidentiality requirements regarding customer & department information
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Education & Experience:
College degree A minimum of one (1) year of paid work experience in a leadership role in customer service or similar field
General Information
Working Conditions Mental and Physical Demands:
- Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
- Minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g.. filing delivering sorting)
- May require attendance at outside training seminars and/or conferences.
- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
- A frequent volume of work and deadlines impose strain on a routine basis
- Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
