This is a remote position.
The role of ERP Manager oversees the administration optimization and continuous improvement of our NetSuite ERP system. This role will be pivotal in ensuring seamless system functionality to support critical business processes e.g. month end financial closing fostering collaboration across departments and driving operational efficiency especially for Finance and Supply Chain.
As a key member of our tech team you work closely with finance supply chain and other business units to ensure the NetSuite system meets evolving organizational needs.
NetSuite ERP Management:
- Oversee the daytoday operations of the NetSuite ERP system including system configuration maintenance and troubleshooting.
- Drive enhancements and customizations to meet business needs while adhering to best practices.
- Collaborate with data integration partners to ensure seamless data integration with other platforms and systems
- Collaborate with external vendors if needed for customised solutions that cannot be built inhouse
- Administrate system access and provision the relevant roles for users based on business need
Process Improvement and Optimization:
- Identify opportunities to streamline and optimize finance and supply chain workflows through effective ERP utilization.
- Monitor system performance and usage and recommend improvements that enhance operational efficiency and user experience.
- Stay up to date on NetSuite releases and features ensuring their effective implementation.
Stakeholder Engagement:
- Serve as the primary escalation point for systemrelated issues and prioritise resolution efforts.
- Collaborate with Finance and Supply Chain to ensure a smooth MonthEnd financial closing process
- Lead discussions to gather requirements and implement ERP solutions.
- Act as the liaison between key internal business units and external ERP vendors for business requirements ensuring system improvement alignment with organizational objectives.
Compliance and Documentation:
- Ensure system compliance with organizational policies and regulatory requirements.
- Maintain detailed documentation of system configurations processes and procedures.
Requirements
- 5 years of experience managing and administering ERP systems (e.g. NetSuite SAP Oracle Microsoft Dynamics).
- Strong understanding of ERP architecture workflows data integration principles and system configuration.
- Familiarity with finance and supply chain related ERP modules such as General Ledger Accounts Payable/Receivable Financial Reporting & Inventory Management
- Extensive experience working with finance stakeholders to gather requirements troubleshoot issues and support process improvements is desired
- Experience coordinating with internal departments and external vendors or consultants.
- Strong project management skills with the ability to prioritize tasks and manage timelines for ERP initiatives.
- Proficient in using reporting and analytics tools within the ERP system.
- Understanding of change management principles and experience supporting user adoption and training efforts.
- Experience in an ecommerce business is a plus
- Bachelors degree in Information Systems Finance Accounting or a related field and/or relevant certifications (e.g. NetSuite Administrator SAP Certified Application Associate) are a plus.