We are seeking a top candidate to join our team as IT Specialist.
Compensation:
USD1K 1.25K/month.
Location:
Remote (for Argentina Bolivia Brasil Chile Colombia Ecuador Paraguay and Per residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You have 2 years of experience in IT support and system administration.
- You are proficient in AD (Active Directory) Microsoft 365 Microsoft Azure and Microsoft Windows.
- Spanish Native or fully fluent.
- English Native or fully fluent.
Responsibilities and more:
Key Responsibilities:
- Provide remote first and secondlevel technical support to staff across the firm.
- Troubleshoot hardware software and network issues quickly and effectively.
- Manage and support Windowsbased systems Active Directory and Office 365.
- Operate in a hybrid Azure environment ensuring secure and reliable access.
- Maintain and update hardware and software inventory records.
- Collaborate with vendors and internal stakeholders to resolve technical issues.
- Ensure timely resolution of incidents and requests with clear documentation.
- Provide occasional afterhours support as needed for critical issues.
Location: Remote.
Type: Fulltime.
Schedule: U.S. business hours (with occasional afterhours support).
Requirements
- 2 years of experience in IT support or system administration roles.
- Strong understanding of Windows OS Active Directory and Office 365.
- Experience with Azure or hybrid cloud environments.
- Excellent troubleshooting and problemsolving skills.
- Proficiency in Microsoft tools (Excel Teams Outlook etc.).
- Strong communication and time management skills.
- Ability to work independently and prioritize tasks efficiently.
- Fluent in English.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
2+ years of experience in IT support or system administration roles. Strong understanding of Windows OS, Active Directory, and Office 365. Experience with Azure or hybrid cloud environments. Excellent troubleshooting and problem-solving skills. Proficiency in Microsoft tools (Excel, Teams, Outlook, etc.). Strong communication and time management skills. Ability to work independently and prioritize tasks efficiently. Fluent in English.