Bilingual Nurse Navigator
Bilingual Nurse Navigator
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Job Description
Pager Health is a connected health platform company that enables healthcare enterprises to deliver highengagement intelligent health experiences for their patients members and teams through integrated technology AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy while simultaneously reducing system friction and fragmentation powering engagement and orchestrating the enterprise. Pager Health partners with leading payers providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that its too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified more meaningful healthcare experience for all one that were determined to enable.
This position is for a fulltime fullyremote Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1 years of clinical hospital experience to work in Pager Healths Command Center where our nurseline serves our members 24/7.
An active compact unencumbered RN license in Puerto Rico is required for this position. In addition licensure in one or more US states is HUGE plus. This position entails working 5 days per week from 2pm10:30pm Atlantic Time including alternating weekends.
The core objective of the Triage RN Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via phone live messaging video and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities outpatient testing medications etc
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders prescription orders radiology tests and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patients telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN Nurse Navigator:
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems seeking out answers and trying new things
- Kind empathetic and possess a strong social perceptiveness
- Positive energetic and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a textbased platform
- Flexible and fast learner comfortable in a fastpaced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized selfstarter with outstanding interpersonal skills
- Ability to give and receive actionable feedback
Qualifications:
- 1 years of clinical hospital experience
- An active unencumbered RN license in Puerto Rico
- Minimum of Associates Degree in Nursing (ADN)
- Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
- Prior call center experience strongly preferred
At Pager Health you will work alongside passionate talented and missiondriven professionals people who are building scalable platforms solving critical enterpriselevel challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job stretch yourskillsand drive the companys future. You will be part of a remotefirstdynamic andtightknit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly you will be an industry innovator who is making a positive impact on peoples lives.
At Pager Health we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format please do not respond and report it to
Pager Health is committed to protecting the privacy and security of your personal information
Employment Type
Full Time
