Conference Services Manager

Responsible for the management of all aspects and functions of the events assigned by the Director Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients functions.  Maintain a philosophy which serves as a guide to Conference Services staff.

• Effectively handle multiple programs and ensure the successful completion of all job duties
• Contact client and maintain effective communication throughout planning and while on site
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests needs respond promptly and acknowledge all guests 
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints ensuring guest satisfaction
• Monitor and maintain cleanliness sanitation and organization of assigned work areas
• Daily scheduled group functions times locations amount of people and specified requirements
• Understand the location of all hotel function space and names of function rooms
• Understand all styles of meeting and banquet room sets and banquet room capacities
• Retrieve and organize Banquet Event Orders (B.E.O.s) according to departmental standards
• Make note of changes as received from Catering and post function sheets for the next 7days
• Document daily setup requirements according to departmental procedures / attach respective diagrams
• Inspect preset scheduled function areas/rooms for cleanliness working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct prefunction meeting and review all information pertinent to setup and service of group
• Constantly monitor staff performance in all phases of service and job functions ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.s; bring any deficiencies with respective department personnel
• Assist staff with their job functions to ensure optimum cleanliness and service standards for guests
• Coordinate groups requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Maintain a personal organization system for files and paperwork within departmental guidelines

Qualifications :

• Bachelor degree in relevant field or a combination of equivalent education and/or experience is required.
• 35 years experience as Conference Services Manager preferably at a four or five Star/Diamond hotel
• Knowledge of accommodating room capacities
• Knowledge of all styles of room setups standard equipment involved and proper handling of such
• Knowledge of organizing setup requirements from information on Banquet Event Orders (B.E.O.s)
• Knowledge of staffing guidelines/requirements to setup turn and breakdown function spaces
• Fluency in English both verbal and written with legible communication
• Compute basic arithmetic
• Familiarity with cost controls

Additional Information :

Whats in it for you:

• Paid time off
• Medical Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
• Career development opportunities with national and international promotion opportunities

Remote Work :

No

Employment Type :

Fulltime