Support Specialist II - Distribution, IS Operational Experience
Support Specialist II - Distribution, IS Operational Experience
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Job Description
Our software business systems are built to provide efficiency and functionality to our branch offices and warehouses allowing Expeditors to provide outstanding customer service and competitive rates. Our internal and external systems are an integrated suite of collaborative supply chain software applications that are designed to assist our operations teams and customers in managing international and domestic shipping challenges. This position is a part of our Distribution team. This team focuses on building and sustaining our proprietary warehouse management systems which are deployed to Expeditors branches around the world.
The Support Specialist II will be a member of the IS Operational Experience Distribution ART. The individual will support the EDMS and migrated Distribution systems by:
- Deploying and installing software to corporate and global branch servers
- Documenting dataflow process improvements new procedures and troubleshooting methods.
- Maintaining accurate and complete documentation.
- Providing support during and after normal business hours
- Extensive debugging/error log research
- Work with multiple support teams to address urgent Distribution support issues
This position is onsite and will reside in the greater Seattle WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
- Downtown Seattle
- Federal Way
- Lynnwood
- Bellevue (Factoria)
Qualifications :
MINIMUM QUALIFICATIONS
- Exceptional customer service
- Effective verbal and written communication
- Superior organizational skills
- Ability to create and maintain instructional and technical documentation
- Proven troubleshooting skills
- Familiarity with MS Office
- Strong initiative to quickly learn new skills
- Strong interpersonal skills
- Ability to prioritize and multitask while maintaining deadline constraints
- Ability to work independently as well as within a team
- Experience with parsing logs and error log research
- Strong data analysis skills
- Ability to make decisions based on available data
DESIRED QUALIFICATIONS
- Knowledge/experience with network routing/protocols firewalls and TCP/IP
- Experience using SQL
- Experience working with agile development
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H1B visa) for this opportunity.
Additional Information :
Expected base salary: $78000 to $105000
Expeditors offers competitive benefits to all fulltime employees including:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical Prescription Drug Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
