Dispatcher - Customer Service
Dispatcher - Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Fiber Reclaim Inc. is seeking a logistics professional to oversee the daily responsibilities of planning assigning and completing loads to a group of truck drivers. This position is primarily MF 7am4pm (Onsite) but will require after hours and weekend oversight and connectivity (Remotely).
Responsibilities:
Planning
- Acts as the first point of contact for Customers Shippers Receivers and Truck Drivers.
- Responsible for planning/execution of weekly available loads assigning them to available drivers based on timing objectives that will optimize a drivers weekly mileage and hours of service to meet customer needs. Reshuffling as required.
- Actively foster profitable lane development.
- Demonstrate an understanding of DOT regulations proper hours of service and weight requirements/restrictions for loads and corresponding equipment.
- Work with freight brokers choose and negotiate the highest possible spot market freight rates onboard and update and complete required load paperwork.
Truck Dispatch
- Answer inbound calls resolve concerns and redistribute where needed.
- Communicate with drivers via dispatch software email text and telephone. Help drivers solve issues preventing them from driving. Delegate issues as required.
- Work to solve driver maintenance issues as they arise. Direct drivers to our preferred vendor for service.
- Generate and manage orders to completion in our Transportation Management System (TMS).
- Manage Prophesy software by keeping loads up to date and updating customer and rate databases.
- Available after hours and on weekends to assist a driver when it is needed.
General & Administrative
- Understand/learn safe legal practices to ensure drivers are operating properly.
- Ensure drivers understand and are utilizing proper company procedure and policies for things such as insurance/accident claims workplace injuries vacation request sick leave etc.
- Schedule the ONP calendar.
- Recruit and retain drivers.
- Coach Drivers on better practices based on feedback from resources (Coworkers experience ELD TMS HOS etc.)
- Reconcile and complete orders on both Driver and customer side to support Bookkeeper.
- Prepare driver paperwork.
- Update weekly.
- Participate in daily/weekly monthly meetings reviews and training.
Qualifications :
- Preferred 3 years of logistics and or customer service experience.
- An energetic hardworking accountable and proactive personality is required.
- Needs to work in dynamic situations with a sense of urgency.
- Ability to learn quickly and work within a team to track multiple processes through varying levels of completion once properly trained.
- Demonstrate high levels of multitasking and time management skills while continually reprioritizing urgencies.
- Excellent communication and interpersonal skills. Experienced organizational and communication abilities; (phone email text spoken etc.).
- Strong typing and computer communication skills (Email Microsoft Office etc.).
- Work well in a team or individually.
- Our expectation is for the proper candidate to be observant selfaware confident analytical efficient worker driven motivated proactive reactive efficient problem solver accountable and hold others accountable.
- Social media marketing apps webbased applications experience preferred.
Additional Information :
The Customer Service Dispatcher is a salaried nonexempt position. The pay range is $47k to $58k per year depending on experience. Fiber Reclaim Inc. offers excellent benefits to employees and their families including medical dental vision life insurance a 401(k) retirement plan 13 paid holidays per year and paid vacations (prorated the first year based on hire date).
Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
