Business/Process Analyst - 3 month contract, outside IR35
Business/Process Analyst - 3 month contract, outside IR35
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1 Vacancy
Job Description
We are looking for a Business/Process Analyst to join the team in the UK on a 3 month contract. The successful candidate will need to be within a commutable distance of the Winnersh office as there will be a need for inperson project meetings and collaboration.
A bit about the team and what youll deliver...
Trustonic is the global leader in devicelocking technology and is a scaling business looking to continue our rapid growth during 2025. This role will be part of the Trustonic EndtoEnd Process review a crossfunctional programme looking to ensure our processes are fit for purpose as we scale up in size. We need to work efficiently and effectively so that our teams can manage the increasing scale of the business.
The EndtoEnd Process Review covers all crossfunctional and companywide processes however we are currently looking at four crossfunctional processes specifically. This role will lead the workstreams for two of the processes (which two to be confirmed based on experience and in alignment with other team members) working with colleagues across the business.
This Business/Process Analyst role is responsible for leading on the redesign and documentation of the crossfunctional processes under review. This will include working with stakeholders both individually and collectively documenting processes questioning assumptions and proposing solutions to problems. You will be responsible for designing and documenting processes constructively challenging stakeholders and acting as a critical friend to support strategy design and delivery so that the processes are both simple and clear yet achieve business requirements and user needs as the Trustonic business continues to grow.
The four processes under review are:
- Incubation / New Product Development Generating ideas implementing customer feedback and tracking new developments.
- Roadmap Planning Improving how we plan and prioritise decisions for the Telecoms Platform balancing opportunity with available resources.
- Go To Market Defining how we best launch products and the deliverables needed for success.
- In Life Management Managing customer relationships postlaunch including issue resolution and complaints.
As the Business/Process Analyst your activities will include:
- Attending a kick off workshop (2729 May) in Winnersh.
- Capturing notes and supporting the workshop leads and facilitators to get the best outputs from the attendees.
- Documenting workshop outputs in an agreed common format.
- Working with stakeholders to review outputs and identifying next steps and areas to address.
- Drawing up process documentation for the process areas allocated ensuring sign off from relevant stakeholders.
- Defining the RACI for these processes and ensuring sign off for the allocations.
- Working with the other members of the Programme team to identify and manage interdependencies overlaps and handovers between the processes and other processes within the Trustonic organisation.
- Working with the Head of Programmes to agree and deliver against project timelines providing regular progress reports.
Who you are...
As a Business/Process Analyst you will:
- Be receptive to change flexible seeks and adopts improved approaches and processes.
- Initiate action and are resultsoriented taking responsibility for actions and outcomes.
- Meet commitments and strive for high performance.
- Make timely decisions prioritize effectively solve problems monitor results and take remedial action where necessary.
- Be technically proficient knows the role and has a solid familiarity with tasks and responsibilities.
- Communicate ideas and have strong facilitation and written communication proposing a way forward.
- Listen to views of colleagues and take in diverse perspectives.
- Work collaboratively share information foster teamwork and contribute to positive work environment where people want to contribute to the work in hand.
What makes you you...
As a Business/Process Analyst you will have skills experience and knowledge in the following:
Essential
- 8 years of business and/or process analyst experience
- Proven experience of business change and transformation programmes
- Proficient in business and/or process analysis tools and techniques (process mapping user stories etc)
- Successful delivery of process improvement initiatives
- Proactive & enthusiastic
- Excellent interpersonal and stakeholder management skills including the ability to tailor your communication to the audience
- Facilitate workshops and 121 meetings with key stakeholders in order to analyse processes and understand the root causes of issues
- Strong problem solving skills and the ability to think strategically without getting lost in the detail
- Analytical skills
- Self management skills to prioritise and handle multiple workstreams
- Experience in establishing KPIs and success metrics to track performance of new workflows and monitor ongoing efficiency of changes made
Advantageous
- Change Practitioner certification
- Lean Six Sigma qualification
- Product Lifecycle experience
Languages
- Fluency in English both written and spoken
Qualifications :
- Undergraduate degree in business or similar discipline preferred or equivalent level of skill experience and knowledge
Additional Information :
#LIHybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower engage enable and value differences between people including; different races ethnicities genders ages religions disabilities and sexual orientations with differences in education backgrounds skill sets experiences and knowledge.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
