Service delivery Manager
Service delivery Manager
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Job Description
We are looking for a Cybersecurity Project and Service Manager with extensive experience in coordinating security services. This person will be the primary point of contact for clients ensuring efficient management of their needs proper execution of contracted services and prompt resolution of any issues.
The ideal candidate must be responsible highly customeroriented and possess excellent communication and interpersonal skills. They will act as the liaison between clients and technical teams ensuring customer satisfaction and the delivery of effective cybersecurity solutions.
Responsibilities
Manage and coordinate cybersecurity projects ensuring proper execution and compliance with deadlines.
Act as the primary point of contact for clients ensuring effective communication and a swift response to their needs.
Coordinate and oversee services such as penetration testing vulnerability management cyber intelligence among others.
Ensure the quality of cybersecurity service delivery aligning expectations and results with clients.
Manage incidents escalate issues when necessary and propose timely and appropriate solutions.
Collaborate with internal teams and vendors to ensure successful project execution.
Identify opportunities for improvement and growth in the services provided.
Stay up to date on cybersecurity trends and threats to proactively advise clients.
Qualifications :
Requirements
56 years of experience in cybersecurity and service management.
Knowledge of cybersecurity services such as penetration testing vulnerability management cyber intelligence among others.
Excellent communication interpersonal and client management skills.
Ability to coordinate multiple projects and work teams.
Resultsoriented approach with a focus on customer satisfaction.
Strong problemsolving and incident management skills.
Knowledge of cybersecurity regulations and standards (ISO 27001 NIST etc.).
Desirable
Certifications in cybersecurity and project management (CISM CISSP PMP ITIL among others).
Experience in consulting firms or cybersecurity service providers.
Advanced English proficiency.
Additional Information :
What We Offer:
- Growth opportunities in an international company with over 600 employees and 25 years of experience in the cybersecurity sector.
- A fully flexible hybrid work model where you choose when to come to the office and when to work from home.
- Young and dynamic work environment with strong values of teamwork social responsibility and environmental commitment.
- Training and career development plans.
- A competitive compensation package.
- Health insurance paid by the company.
- Flexible compensation options including meal vouchers public transport childcare training etc.
- Mobile phone bill reimbursement.
If you are passionate about cybersecurity and have experience in service and client management we are looking for you!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
