Senior Product Manager
Senior Product Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Youll love it because you will
- Lead the postpurchase customer journey including returns order tracking account pages and transactional emailsensuring a seamless branded experience.
- Own logistics and fraud tooling integrations collaborating with operations and engineering to improve reliability visibility and security.
- Drive platform enablement work including reusable tools backend services and custom logic using Azure and Shopify Functions.
- Design and evolve internal tooling for the CX team helping them better serve customers with speed and context.
- Prioritize a roadmap that balances immediate business needs with longterm scalability and user experience improvements.
- Partner closely with engineering design operations and customer experience teams to launch highimpact solutions.
- Set success metrics test hypotheses and iterate quickly based on insights and feedback.
Qualifications :
We require
- Lead the postpurchase customer journey including returns order tracking account pages and transactional emailsensuring a seamless branded experience.
- Own logistics and fraud tooling integrations collaborating with operations and engineering to improve reliability visibility and security.
- Drive platform enablement work including reusable tools backend services and custom logic using Azure and Shopify Functions.
- Design and evolve internal tooling for the CX team helping them better serve customers with speed and context.
- Prioritize a roadmap that balances immediate business needs with longterm scalability and user experience improvements.
- Partner closely with engineering design operations and customer experience teams to launch highimpact solutions.
- Set success metrics test hypotheses and iterate quickly based on insights and feedback.
- Creativity and Innovation Embraces new ideas; seeks out diverse perspectives; reassesses experiments and brainstorms to generate ideas and insights; thinks in new and different ways to create innovative approaches and solutions.
- Decision Making Process Problem Solves; proficient in identifying root causes in a problem generating effective solutions with teams using facts and data for prompt decisions and takes responsibility for results.
- Collaboration Accepts and appreciates other people; demonstrates courtesy and compassion; supports encourages and thanks others; consults listens and understands others; promotes diversity and builds morale team cohesion and collaboration.
- Adaptability Adapts well to ambiguity change and different cultures; finds positive opportunities in these circumstances.
Additional Information :
Spanx is proud of our continued Progressive People Practices
- Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
Fertility testing and treatment are included in Spanxs medical plans even without the diagnosis of infertility. - Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a halftime schedule (20 hours per week) for up to four additional weeks with fulltime (40 hours per week) pay.
- Mental Health Days: 10 days
- 401K: Matched up to 4% with immediate vesting.
- PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
- Flex Friday: Yearround half day Fridays!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
