Technology Support Specialist
Technology Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
What will your day look like
- Provide technical support and assistance to endusers through various channels including inperson phone email or remote tools.
- Troubleshoot and resolve hardware software and network issues in a timely and efficient manner minimizing downtime and disruption.
- Install configure and maintain computer hardware software applications and peripherals.
- Collaborate with internal teams to ensure proper integration of new systems and technologies.
- Assist with system upgrades installations and migrations ensuring data integrity and system compatibility.
- Conduct routine maintenance tasks such as applying software patches updates and security configurations.
- Create and maintain accurate documentation of support procedures troubleshooting steps and user guides.
- Provide training and support to endusers on various software applications and technologies.
- Stay informed about emerging technologies and industry trends making recommendations for process improvements and technology enhancements.
- Work collaboratively with team members sharing knowledge and expertise to foster a positive work environment.
Qualifications :
What you will need to succeed
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent work experience).
- Proven experience as a Technology Support Specialist or in a similar role.
- Strong knowledge of computer hardware operating systems (Windows Linux iOS) and network technologies (LAN WAN WiFi).
- Proficiency in troubleshooting and resolving hardware and software issues.
- Familiarity with Active Directory Microsoft Exchange and Office 365 administration.
- Basic understanding of virtualization technologies (VMware HyperV) and cloud computing platforms (AWS Azure).
- Excellent customer service skills and the ability to communicate technical concepts effectively to nontechnical users.
- Strong problemsolving and analytical skills with the ability to prioritize and manage multiple tasks simultaneously.
- Flexibility to adapt to changing priorities and work outside regular business hours if necessary.
- Industry certifications such as CompTIA A Network or Microsoft Certified Professional (MCP) are a plus.
Additional Information :
- Competitive salary
- DIDO or FIFO on a Monday to Friday roster
- Supportive team of professionals with opportunities to develop your skills and experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
