Associate - Customer Service Consultant - Chat

We are seeking a motivated and passionate Customer Service Billing and Technical Support Associate to join us and be a part of our funloving and hardworking telecoms team. If you are looking to build a fulfilling career and the description above resonates with you we want to work with you!

Are you an excellent verbal and written communicator and a great listener Do you thrive on a team thats focused on finding the best solutions for customers Can you remain kind and supportive when customers share their frustrations Do you have prior customer service sales and telecoms experience and exposure to working with CRM applications
 

Telecommunications Customer Service Associates in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance and troubleshooting as well as processing and handling adjustments for services and billing queries/error. Upselling customers to new products or services may be encouraged.

Qualifications :

Our most successful candidates will have:  

         A minimum of 34 CXC/GCE subjects inclusive of English Language or a U.S. high school diploma or GED. 

• Must have a valid (not expired) government issued ID TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite.
• Demonstrated ability to perform at a high level to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good systematic problem solving ability  using sound business judgment and following through on commitments to customers.
• The ability to project patience empathy caring and sincerity in written words or voice tone depending on channel.
• Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour actions and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.

Additional Information :

Our employees enjoy:

• Competitive compensation packages inclusive of base pay incentives overtime and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services Free transportation home for shifts that end after 9:00 pm and pickups for shifts that begin before 6am
• Free Onsite medical suite with nurse and medical doctor.
• Daily Refuel Plan Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

No

Employment Type :

Fulltime