Infrastructure SRE Team Lead - Server

Job description

Description:

To lead the team of technical engineers for the support and management of the server environment providing highly skilled and experienced systems software and hardware expertise working largely autonomously from management on a range of tasks and projects notably ensuring governance of managed services. Organises a team of technical people included 3rd Party augmented engineers and manages ITIL processes within a tech

This role will include a level of supervision over team members in varying roles and may involve matrix management of team members from other teams. There will be an element of people management as part of the role notably around performance management and development of the team.

Responsibilities:

• People Management and leadership including team 121s objective setting and associated performance management
• Being Primary contact for Contingent workers making sure all Experian standards are kept.
• Maintain Team roadmaps and workload management including task allocations
• Provide expert technical input and leadership during the resolution of intractable systems problems.
• Ensure that client queries are dealt with effectively by the team in a reliable and efficient manner thus meeting or exceeding client expectations.
• Maintaining and enhancing monthly KPI reporting and ensuring all SLAs are maintained and improved.
• Continually identify improvements to processes and procedures and environment to reduce technical costs and/or enhance customer experiences and team motivation
• Proactive incident / problem management ensuring permanent resolutions are implemented where feasible.
• Managing Problem management process within the team and ensuring adherence to SLAs
• Responsibility for SLA compliance for Incidents Problem Tasks and Work Requests and how these services can be improved.
• Approval and management of all Change management activities within the team. This includes creation of Standard change templates approvals of changes and annual certification
• Initial point of contact for escalations and escalating upwards when required.
• Ensuring the Configuration management database is maintained to ensure data integrity.
• Reporting of team performance on a regular cadence.
• Ensure the environment conforms to industry and security best practices and internal TSBs
• Vulnerability management across areas the team are responsible for ensuring company policies are complied with
• Maintains the servers estate to a known consistent standard whilst maintaining compatibility matrixes of appropriate versions and complying with TLMP policies
• Ensuring appropriate monitoring with valid thresholds is in place across all systems whilst continuing reviewing thresholds for appropriateness
• Right sizes both virtual and physical systems ensuring systems no longer required are retired.
• Provide leadership both technology and personal to engineers within your team during the resolution of problems and/or the implementation of new solutions.
• Act as the key coordination point on problem and incident resolution and any delivery tasks
• Looks for continuous improvement and development of team process to continue to develop and improve team and performance

Technical Skills Core Knowledge of

• Windows and/or Linux familiarity
• Cloud Awareness
• HPE Servers

Technical Skills Desirable

• Rapid 7 vulnerability management toolset
• Virtualisation technologies such as VMware
• Database products such as SQL
• Dynatrace monitoring software.
• vRops

Knowledge/Skills:

• Team Management/Supervision
• Knowledge of Agile
• Knowledge of ITIL processes and experience with ticket tracking software specifically Service Now
• Advanced troubleshooting skills
• Excellent English verbal and written communication skills
• Excellent interpersonal skills and the ability to interface with internal/external customers vendors management etc. in both formal and informal situations.
• Advanced organizational and project management skills
• Ability to identify and implement technology and/or cost/process improvements.
• Advanced customer service skills
• Strong written and verbal skills
• Ability to innovate.
• Ability to work without direction.
• Flexibility in working hours (on call outofhour delivery)
• Ability to think creatively.

Qualifications :

Qualifications

• MCSE

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Fulltime