Helpdesk Technician
Helpdesk Technician
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Job Description
Job description
Job Description
- Desktop platform optimization.
- Managing of SCCM Infrastructure (installation maintenance and configuration)
- Taking part of daytoday activities in Helpdesk tasks.
- Create and manage application deployment objects for new and existing software.
- Communication to the endusers on all the changes.
- Work with key platform vendors for support to resolve issues as well as platform strategy development.
- Coordinate release of critical updates and support Windows Servicing Model.
- Provide technical assistance to support groups as needed.
- Package/Troubleshooting/Support Applications Installation.
- Monitor Incident and Service requests to resolve or reassign to the appropriate resources to address.
- experience with Elevated Privileged Management system (Similar to CyberArk EPM).
- Perform daily and longterm operational and strategic management of hardware and software
- Asset management
- Continuous improvement process implementation.
- Take part in various projects providing support to IT Infrastructure and Finance
- Administer effective frontline line help desk assistance to clients where inquiries are beyond the knowledge of the help desk team members
- Organize training and/or decide for team member to receive training on the latest and best practices in handling help desk related issues
Qualifications
- / BCA / MCA degree required
- At least five (5) years experience performing duties like those listed in the job description and responsibilities sections above
- Experience with application imaging preferred
- Motivated and lead a team to work in stressful situations occasionally requiring after hours emergency response
- Excellent written and verbal communication skills
- Problem analysis and resolution
- English language communication required
Qualifications :
Qualifications
- BCA MCA
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
