Product Expert
Product Expert
Posted on :
08-05-2025
Employer Active
1 Vacancy
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Job Description
The Product expert in tech support is the TOGO person for all technical related questions both internal and external on assigned platforms. You have the ability to relate to customers their views and issues locally and in other countries and cultures. You use your excellent technical problemsolving and followup skills to achieve a high customer satisfaction.
Key Responsibilities:
- As a product expert you act as technical interface between customers service sales and global solutions.
- You support in technical issues and dispatch solutions to our service organization.
- You actively help clarification offers spare parts and help estimating required service time to fix issues.
- You provide technical support remote service and telephone service for both customers and Field Service Engineers
- You provide technical trainings and actively participate in creating training tools & documentation
- You manage proactively customer escalations ensuring pain point are address structurally.
- You actively support new product integration and help ensuring that our field service engineers have the necessary support & training before a product launch.
- You take ownership of support cases organize and monitor the resolution in a timely manner
- You support and promote a safety first culture throughout the team company and at customers sites.
- You spend about 20% of your time at customers 40% desk support 20% process and platform improvement and 20% training.
Qualifications :
- A bachelor degree in Electronical or ElectroMechanical Engineering.
- 35 years relevant experience is a must preferably on Air and Belt base machines
Additional Information :
Benefits:
- Hybrid working policy
- Hospitalization insurance with dental care for you and your family
- Group insurance (life retirement disability)
- Bike lease
- Access to our share purchase program
- Bonus on personal and company performance meal vouchers ecocheque
- 20 days holiday 6 days ADV per year
- Travel allowance
- Laptop & mobile
- Global career opportunities with a strong record for promoting internally
- Professional training and development
About you:
- Your adaptability and eagerness to learn make you a valuable asset.
- With an innovative mindset and smooth communication skills you navigate challenges effortlessly.
- Your flexibility and positive customerfocused approach ensure you always deliver exceptional service.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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