User Experience Researcher
User Experience Researcher
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Job Description
User Experience Researcher
Canopy South Jordan UT
About Us
Canopy is a fastgrowing SaaS company in South Jordan Utah building simple efficient software for accounting firms. We are looking to revolutionize the accounting space with modern userfriendly software for a neglected industry.
We aim to help our clients unlock the firm theyve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers spotting and solving problems and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry Check out our blog here where you can find great information on our product features industry news practice management and more!
The Opportunity
At Canopy were building a platform that transforms the way accounting firms operateand to do that we need to deeply understand how they work.
Were looking for a strategic systemsoriented User Researcher to lead discovery across the accounting firm landscape. In this role youll explore document and synthesize the workflows roles tools and behaviors that define modern tax and accounting practices. Your insights will directly inform product direction shape the customer experience and identify highimpact opportunities across the firm lifecycle.
This is a handson highimpact role where youll partner closely with Product Managers Designers Engineers and our GotoMarket teams to ensure were building smart scalable and deeply useful solutions for the professionals who rely on us.
What Youll Do:
- Lead qualitative and quantitative research across firm types roles (e.g. firm owners preparers admins) and services (tax bookkeeping payroll advisory).
- Create detailed workflow maps and process documentation that capture how firms operate todayfrom client intake to billing and everything in between.
- Identify user needs behavioral patterns tool usage and change triggers across segments.
- Translate research findings into actionable insights that inform product strategy roadmap prioritization and feature design.
- Conduct discovery interviews field studies surveys usability testing and concept validation.
- Develop clear research artifacts (e.g. journey maps personas opportunity briefs) that are easily shared and understood by crossfunctional teams.
- Partner with analytics to correlate behavioral research with usage data for a more complete picture of the customer journey.
- Champion a culture of customer empathy across the company by regularly sharing findings and facilitating team alignment.
What Were Looking For:
- 4 years of experience in user research UX research or a related field.
- Strong command of qualitative research methods and familiarity with quantitative approaches.
- Proven track record of delivering highimpact research that shapes product and business decisions.
- Experience mapping complex workflows in B2B or professional services environments.
- Excellent communicator and storytellerable to distill complex behavior into meaningful insights.
- Comfortable navigating ambiguity and working independently on endtoend research.
- Strong crossfunctional collaboration skills and ability to influence decisions across teams.
- A sense of humor empathy confidence and humility.
- Hybrid schedule: MWF in office and TTh optional remote
Bonus Points If You Have:
- Experience in the B2B fintech space and/or an accounting background.
- Bachelors Degree in Business Computer Science Accounting or a related field.
We know many women do not apply for a job if they dont perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
Flexible Paid Time Off youre actually encouraged to use plus 10 company holidays!
Health Benefits including Medical Dental and Vision and an HSA Match.
401(k) we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave so youre able to care for your little ones.
Supplemental Benefits including 100% company paid Basic Life & AD&D insurance and long & shortterm disability coverage.
Nectar our peertopeer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events including monthly companywide meetings summer parties and more.
ERG Committees to plan initiatives around continuing education community outreach recruiting onboarding and more.
Fullystocked kitchen Keto Vegan Flexitarian Mandalorian Weve got you covered.
Our Values:
We approach our work every day with a few things in mind:
Own we own this place! We focus on outcomes holding ourselves & each other accountable.
Win we win by delighting our customers with the very best products and services.
Do Good we work hard to be good people!
Embrace Curiosity & Candor we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values click here.
Interviewing @ Canopy:
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received we will review it and get back to you if we feel like its a mutual fit!
- 20minute phone call with the People Team
- 4560minute video or inperson interview with the Hiring Manager
- 13 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a rolespecific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviewsour hiring teams will always make sure to save time for questions at the end!
Canopy is an equalopportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Employment Type
Full-Time
