Customer Care Representative, Ecomm (9:00am-5:30pm)
Customer Care Representative, Ecomm (9:00am-5:30pm)
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1 Vacancy
Job Description
Built to Make You Better.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn expand your circle take risks and succeed as a team you can build a better career at MSC.
Requisition ID :2822
Employment Type :Full Time
Grade :NonExempt N7
Job Category :Customer Care / Contact Centre
Work Location :Jonestown PA (Harrisburg Whse)
State or Province :Pennsylvania (USPA)
Potential WorkLocation :United States : Pennsylvania : Harrisburg
ECommerce Customer Care Representative
MSC is growingand goingstrong. We seek someone with exceptional email text and chat communication skills to respond to all types of customer inquiries. In this role you will apply your ecommerce knowledge and skills in a highly dynamic environment to foster customer engagement account retention and revenue generation.
HOW YOULL CONTRIBUTE
Use your helpful cando personality and your product and sales knowledge to foster customer satisfaction.
- Respond to incoming emails chats and texts to sell MSC products assist customers with electronically generated orders requests concerns and questions to ensure full support of ecommerce customer service functions and standards.
- Resolve customer product and service issues by providing salesrelated solutions.
- Guide less experienced associates to resolve customer issues and increase product knowledge.
- Communicate customer concerns to management to ensure the most effective and lasting resolution.
- Build customer relationships through exceptional levels of service that foster satisfaction and retention.
- Resolve more complex credit and collection issues.
WHAT IT TAKES
The skilled sales and customer service professional we seek should have these qualifications.
- At least two years inbound/outbound telephone sales outside sales or customer service experience
- Excellent customer service and sales skills
- Solid verbal and written business communication skills using professional language and standard grammar
- Computer literacy and proficiency with email internet browsers and the Windows operating system
- Basic arithmetic skills
- High school diploma or the equivalent
Why MSC
People. Collaboration. Insight. Thats how you build something that works.
Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.
As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.
If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.
Required Experience:
Unclear Seniority
Employment Type
Full Time
