Solution Manager- ServiceNow
Solution Manager- ServiceNow
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Salary Not Disclosed
1 Vacancy
Job Description
The Mgr Solution 1 ServiceNow is a manager position that leads a team responsible for managing the entire lifecycle of IT solutions within the organization.A key focus is creating deliveringincluding the ideation planning execution collecting requirements and operational decommissioningand operating these IT solutions for the organization globally. This management position approves solution architecture and manages all financial technical and human resources supporting endtoend IT solution lifecycle ownership. This position provides vision and direction to customers on how technology can be used to increase user productivity solve complex business problems and support the mission of the organization.
Preference will be given to candidates with ServiceNow expertise.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
We value early mid and latecareer candidates and encourage all applicants with the posted skills and abilities to apply.
Responsibilities
Identifies general technology trends and collaborates on strategies to leverage technology for users benefit.
Promotes and supports portfolio division and department strategies and goals.
Articulates portfolio vision and roadmap:
Translates business vision in terms that can be easily understood and communicates that vision to all stakeholders.
Leverages solution/initiative roadmap to get buyin from key partner and stakeholders.
Sets and achieves solution/initiative goals and project milestones that support vision and align with division and department goals.
Executes portfolio and project plans. Develops proposed budgets with business justifications time frame and impact. Manages approved budgets.
Oversees product full lifecycleideation planning execution collecting requirements and operational decommission
Oversees product/solution success
Demonstrates leadership and creates a high performing workforce. Utilizes the Leadership Pattern in all aspects of the role
Reviews staffing needs and resource allocations with supported portfolios on a regular basis and addresses issues proactively
Forecasts budgets
The employee must regularly manage the work of other employees (may include mixed workforce)
The employee is authorized in partnership with HR to hire or fire employees and recommends advancement promotion or any other change of status of employees within their reporting line
Helps with contract negotiations and managing vendor relationships
Qualifications
- Bachelors degree in a related field or equivalent experience.
- Eight years of progressive experience managing IT engineering solutions or engineering professionals.
- Proven ability to manage solutions effectively and within budget
- Must have experience building and maintaining professional client and vendor relationships
- Must understand business needs are preeminent facilitated by technology
- Strong communication skills
- Experience in establishing vision and can translate that vision into business solutions
- Demonstrated success building deploying and operating enterpriseclass solutions
- Ability to manage full lifecycle solution delivery
- Strong product and operational experience including managing a budget resource management and metrics
- This job operates in a professional office environment
- To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Preferred:
- Masters degree
- Expertise with ServiceNow platform
- Expertise with ITSM ITIL CMDB processes
Required Experience:
Manager
Employment Type
Full-Time
