Senior Customer Success Manager, Enterprise
Senior Customer Success Manager, Enterprise
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1 Vacancy
Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
At Axon were on a mission to protect life and build a safer more connected world through innovative technology. Our Enterprise segment is one of our fastest-growing areas presenting a unique opportunity to make a significant impact in an evolving market. As a Senior Customer Success Manager Enterprise you will play a pivotal role in shaping the customer experience driving adoption and expanding Axons footprint within enterprise organizations. This is a high-visibility role where you will develop strategic relationships solve complex challenges and directly influence product innovation. If youre looking to elevate your career this role offers the chance to lead enterprise customer strategies work cross-functionally with top industry talent and be part of a dynamic rapidly expanding team. Youll gain expertise in cutting-edge technology solutions while driving measurable business impact for both Axon and our customers.
What Youll Do
Location: Remotely from any state in Central Standard Time
Travel: 30%-40%
Reports to: Director Customer Success
- Develop and manage strategic success plans for a portfolio of enterprise customers driving adoption engagement and value realization.
- Act as a trusted advisor proactively identifying opportunities to expand usage of Axons platform and ensuring customers achieve their desired outcomes.
- Track and analyze adoption metrics to assess customer health implementing data-driven strategies to improve retention and mitigate risks.
- Own and drive complex customer escalations coordinating cross-functional teams to achieve rapid and effective resolution.
- Provide regular business reviews and communicate key milestones impact metrics and opportunities to both customers and internal senior leadership.
- Collaborate with internal teamsincluding Product Sales and Supportto advocate for customer needs shaping Axons roadmap and offerings.
- Lead customer enablement efforts through training webinars best practices sharing and proactive guidance on product adoption.
- Develop scalable success playbooks mentor junior team members and contribute to the continuous improvement of Customer Success processes.
What You Bring
- Bachelors degree or equivalent experience.
- 5 years in a customer-facing role with at least 3 years managing enterprise-level customers in a Customer Success or Account Management capacity.
- Proven ability to develop and execute customer success strategies driving adoption and retention at scale.
- Strong experience managing escalations and coordinating cross-functional teams to drive issue resolution.
- Data-driven mindset with experience using customer success platforms and strategic planning tools to track engagement identify trends and optimize the customer experience.
- Exceptional project management skills with a track record of balancing multiple priorities while delivering high-impact results.
- Demonstrated ability to influence customer decisions and internal strategy through data insights and relationship-building.
- Experience mentoring or coaching team members contributing to process development and driving best practices.
- Excellent communication presentation and relationship-building skills with the ability to engage effectively at all levels of an organization.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and uncapped commission. The starting base pay for this role is between USD 86250 in the lowest geographic market and USD 138000 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Employment Type
Full Time
