Associate Software Support Specialist, ERP Pro Financial
Associate Software Support Specialist, ERP Pro Financial
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in afastpacedenvironment where every day offers diverse questions
- Aptitude for problem solving and thinking outofthebox.
Responsibilities
- Troubleshoot and resolve clients online and phone inquiries regarding software issues while providing excellent customer service
- Prioritize analyze and manage multiple inquiries from a varied group of clients
- Advance product knowledge by reviewing new functionality and testing new product issues
- Advocate for the client and ensure the software meets their business requirements
- May create or enhance documentation throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
Qualifications
- College degree or comparable work experience preferably in accounting or finance
- Knowledge of payroll/accounting principles
- Customer service experience a plus
- Proficiency with computers and contemporary online applications
- Excellent interpersonal skills
- Effective analytical ability particularly in a technical environment.
- Excellent written and verbal communication skills.
- Ability to prioritize and complete multiple tasks in a fastpaced client focused environment
- Effective decision making andproblem solvingskills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
Required Experience:
IC
Employment Type
Full Time
