End User Computing NALA Lead

Job Description

Are You Ready to Make It Happen at Mondelz International

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

An End User Computing (EUC) NALA Lead is responsible for managing and improving the IT infrastructure that supports end users ensuring seamless and efficient technology support. This role involves leading a team of support specialists coordinating with vendors and implementing new technologies in the region. The Lead also focuses on user experience troubleshooting issues and ensuring compliance with policies and standards. The NALA EUC Lead is responsible for the regions ensuring managing the EUC projects for Mondelez. The role involves overseeing the design implementation and support of EUC solutions such as desktops laptops mobile devices applications packages printers and software ensuring they align with business objectives and provide a seamless user experience.

How you will contribute

• Lead the design and implementation of EUC solutions in the regions including desktop/laptop environments virtual desktop infrastructure (VDI) mobile device management (MDM) and productivity tools and endpoint security.

• Oversee the implementation of EUC solutions across NALA regions ensuring consistency scalability and adherence to security and compliance requirements.

• Implement the EUC strategy roadmap and standards for Mondelez in the region.

• Ensure Vulnerability Remediation for the EUC Landscape and keep tight controls Vulnerability Management.

• Responsible to collaborate with the business to own the prioritization of developments and identifies issues to bring improvements. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives.

• Actively participate in POCUAT of solutions in the regions and provide valuable feedback to enhance productivity.

• Ensure upkeep of key performance indicators (KPIs) and metrics to monitor the performance and usage of EUC systems identifying opportunities for optimization and efficiency improvement.

• Participate in continuous improvement initiatives to optimize enduser computing processes workflows and technologies Lead DayToDay IT Operations infrastructure services support

• Experienced in Windows image deployment & management.

• Demonstrable technical expertise in deploying MS applications operating systems and its migrations.

• Act as an escalation point for EUC in both region of North America and Latin America related tasks which involves but not limited to Laptop/Desktop Installation configurations and troubleshooting.

• Lead the design development and implementation of EUC solutions including mobile device management and endpoint security.

• Implement the EUC strategy roadmap and standards for Mondelez.

• Ensure the availability reliability and security of the EUC infrastructure and services.

• Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives.

• Apply the project management methodologies tools and best practices for the EUC projects.

• Report the status progress and outcomes of the EUC projects to Global EUC Lead IT leadership and business stakeholders.

• Oversee the delivery of enduser support services including incident management service requests and problem resolution ensuring timely and effective resolution of issues.

• Foster a culture of collaboration innovation and excellence within the EUC team promoting a positive and inclusive work environment.

• Drive continuous improvement initiatives to enhance the quality efficiency and effectiveness of enduser support services implementing best practices and industry standards.

Qualifications:

• Bachelors degree in computer science information systems or related field.

• At least 15 years of experience in Digital Workplace management and support.

• At least 5 years of experience in project management preferably in the digital workplace domain.

• Strong knowledge and skills in EUC technologies such as Windows MacOS iOS Android Application Packaging BigFix MDM encryption etc.

• Strong knowledge in Vulnerability Management for Endpoints.

• Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred.

• Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams and communicate complex technical concepts to nontechnical stakeholders.

• Proven leadership experience with a track record of successfully managing teams and delivering projects on time and within budget.

Compensation:

The base salary range for this position is $117400 to $161425; the exact salary depends on several factors such as experience skills education and budget. In addition to base salary this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition Mondelez International offers the following benefits: health insurance wellness and family support programs life and disability insurance retirement savings plans paid leave programs education related programs paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

Business Unit Summary

The United States is the largest market in the Mondelz International family with a significant employee and manufacturing footprint. Here we produce our wellloved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contactfor assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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