L2/L3 Technical Support Representative
L2/L3 Technical Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Account overview: Is a managed office solutions provider offering integrated technology services to businesses. With over 25 years of industry experience they deliver tailored solutions to enhance productivity and efficiency.
Core Services:
Managed IT Services
Print Solutions
Cloud Services
Security Solutions
Duties & Responsibilities:
Troubleshoot live production server environments
Business application troubleshooting
Network and firewall troubleshooting
Incident resolution
Understanding and troubleshooting problem/incident
Documenting resolution of incident
Determining incident root cause
Making recommendations and defining action plans
Mentoring Sharing Best Practice knowledge and lessons learned
Assisting and providing guidance to peers
Assisting in the improving the overall customer service experience
Qualifications:
Managed Service Provider experience a must
2 years relevant experience
Experience with the following technologies: Microsoft RDS Microsoft Windows Client and
Microsoft Server Operating Systems 3rd party business applications
Excellent analytical skills and problemsolving abilities
Excellent professional communication skills including excellent oral and written skills
Experience in ConnectWise Manage is a plus
Perks:
Remote Work Setup
Company Laptop provided
HMO Coverage on Day 1 Free HMO Dependent After 6 Months
Paid Time Off (Vacation Leave Sick Leave Birthday Leave Maternity Leave Paternity Leave Solo Parent Leave and more)
Unused Leave Conversion
Attendance Bonus
Annual Bonus
Monthly Prizes and Bonuses
PHP 10k to 30k Referral Bonus
Employment Type
Full Time
