Customer Service Specialist (6975)

Diasorin is a global leader in diagnostic solutions pushing the boundaries of science and technology to create cuttingedge tools that improve healthcare worldwide. With a legacy spanning over 50 years weve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions made available thanks to ongoing investments in research positions us as the player with the widest range of specialty solutions in the sector and identifies us as the Diagnostics Specialist.

Why Join Diasorin

• Impactful Work: When you join Diasorin you become part of a team thats dedicated to improving lives. Your contributions will directly impact patient care making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world expanding your horizons and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive collaborative environment where everyone can thrive.

Join Our Team: If youre passionate about innovation diversity and making a positive impact on healthcare Diasorin is the place for you. Were looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team thats shaping the future of diagnostics Join our polish team based in Warsaw and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier more connected world. Together we can make an impact!

Aim oft the position

Ensuring the highest level of customer satisfaction by processing and following up on customer complaints and customer questions about Diasorin products and devices for Germany.

Main

• Acceptance of complaints and forwarding or followup of complaints
• Telephone consultation in case of problems with the analysis systems and in case of problems with the handling of test approaches
• Advice and response to inquiries about products
• Document all complaints and inquiries in the complaint management system
• Escalation of complaints to the Customer Service Manager (if necessary)
• Pickup and forwarding of patient serums or kits
• Collaboration on projects
• Special tasks on special instructions on a casebycase basis
• Other/other tasks that are reasonable within the framework of the qualification

Prosfessional experience

depending on the training at least 23 years

Ideally with laboratory experience as well as experience in dealing with CLIA ELISA and molecular tests and automatics

Further Knowledge & Skills

• Very good technical understanding and willingness to familiarize yourself with the technical details of the analysis systems
• Strong problemsolving and decisionmaking skills
• Good written and spoken English and German skills
• Openmindedness and good communication skills also in international contact IT skills
• Fluent written and spoken German and Polish

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities.

The above job description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a preemployment background check and drug screen subject to applicable laws and regulations.

This position is not eligible for partnership with a thirdparty search firm vendor without expressed written consent from the Diasorin Human Resources Department.