Referral Coordinator - Referral Management - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Referral Coordinator at Keck Medicine of USC is a motivated organized and efficient individual who has responsibility for managing and coordinating the process of referring patients to the appropriate provider communicating back to the patients with the appropriate information supporting the clinic in synchronizing appointments authorizations and tests taking place in various clinics. . The position requires good telephone and interpersonal skills efficient organization of incoming consults and ability to coordinate team communication throughout the day. The position also requires a proficient knowledge of computer software applications including Word Excel and Access for the purpose of creating spreadsheets maintaining databases and contributing to the performance of routine analyses of the Excel Data. Abilities with PowerPoint also a plus. The position will require the person to selfdirect for data input and prioritization of tasks for clinical issues and scheduled data deadlines.

The Referral Coordinator supports Keck Medicine of USCs Referral Center by coordinating the intake processing and communication of patient referrals across specialty service lines. This role is a key part of the Keck Referral System ensuring a seamless referral experience for patients providers and clinical teams. The Referral Coordinator utilizes electronic health record systems Ambulatory Referral Management (ARM) and other technologies to facilitate timely access to care while upholding departmental service standards and patient privacy regulations. The position requires good telephone and interpersonal skills efficient organization of incoming consults and ability to coordinate team communication throughout the day.

Essential Duties:

• Create and update patient charts in the Cerner electronic health record (EHR) system following established registration workflows.
• Verify patient insurance eligibility and benefits obtaining prior authorizations and referrals from payers as necessary.
• Serve as a liaison between patients referring providers payers and clinical departments by phone and electronic communication to gather required information provide updates and facilitate referral processing.
• Coordinate referral activities by working closely with patients clinic teams and referring providers to ensure timely access to care.
• Track monitor and follow up on open referrals to support timely completion in accordance with departmental service standards.
• Accurately document referral activities insurance information communication efforts and other actions within assigned technologies.
• Escalate complex cases barriers to care or urgent matters to leadership appropriately and in a timely manner.
• Maintain compliance with HIPAA patient privacy regulations and internal policies when handling sensitive information.
• Responsible for maintaining a consistent referral flow for the department through excellent customer service within our community.
• Utilize a variety of systems and technologies including electronic health records Ambulatory Referral Management (ARM) and communication tools to accurately manage referrals and support operational efficiency.
• Demonstrate awareness of selfresponsibility and accountability for own professional growth.
• Demonstrate selfdirected learning and participates in continuing education to meet own professional development.
• Demonstrate clear effective communication team building interpersonal strong organizational problem solving decisionmaking skills.
• Demonstrate ability to prioritize and maintained a levelheaded approached when faced with unforeseen occurrences.
• Participates in the outreach programs identified by the department; internal and external.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Req Excellent working knowledge of ambulatory care demographics and clinical data elements medical terminology and statistical formulae.
• Req Excellent skills in the use of networked personal computers data mining systems and statistical software.
• Req Mastery of Microsoft Office applications.
• Req Knowledge of Microsoft Excel and Access scripts.
• Req Excellent graphical presentation skills.
• Req Excellent communication skills for collaboration and education.

Preferred Qualifications:

• Pref 2 years Experience in referral management patient coordination and clinical technology at a healthcare facility.

Required Licenses/Certifications:

• Pref 2 years Experience in referral management patient coordination and clinical technology at a healthcare facility.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213)or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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