Temporary Fan Services Representative
Temporary Fan Services Representative
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Job Description
General Summary:
The Fan Services Representative role is responsible for delivering an exceptional overall fan experience via phone email and chat interactions. This is a temporary position ending midOctober.
Key Responsibilities:
- Responds to inbound customer communications by phone live chat and email in a polite and efficient manner within a fastpaced environment
- Answers product questions from fans and provides solutions based on individual needs
- Assists fans in submitting internet orders returns exchanges and warranty claims
- Provides technical and/or product information to help fans make informed purchases and reduce the risk of return
- Leverage product and technical knowledge to create revenue opportunities for the brand
- Makes suggestions that may improve internal processes and result in improved fan experiences
- Acts as a brand champion
Qualifications:
- High School Diploma or GED
- Previous customer service experience and internet call center preferred
- Must be able to work independently with little supervision
- Must be able to manage their own workload time and organize their responsibilities within the needs of business
- Advanced verbal and written communication skills
- Must be flexible in working hours this is a fluid working position at times exceeding 40 work hours to meet the needs of the business
- Ability to respond to complex fan situations with empathy
- A team player who can maintain positive working relationships
- Excellent problemsolving skills
- Detail oriented
- Must have a positive attitude
- Must be able to handle feedback from others. Including peers
Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.
Status: Temporary fulltime hourly
Base Salary: $19.44 $19.94 hourly
This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as: experience knowledge and skills and location. Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits.
Why Work at KEEN:Driven by a passion for life outside KEEN is a valuesled independently owned brand from Portland Oregon thats on a mission to create original and versatile products improve lives and inspire outside adventure. Foundedin 2003 KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donatedmore than $18 million to nonprofit organizations and causes around the world to promote responsible outdoor recreationincludingconservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for giving back reducing impact and activating communities and individuals to protectthe places where we work and playKEEN puts its values in motion and takes action to leave the world a better place.
At KEEN we believe in a more just and equitable future for all people. As a global brand we acknowledge that our business buildings and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge rights and resilience of these peoples.
KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.
#LIREMOTE
Required Experience:
Unclear Seniority
Employment Type
Temp
