BizOps Specialist
BizOps Specialist
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Job Description
About us:
The global hiring revolution is shaping a future where talent can thrive everywhere driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring were creating a level playing field where businesses and individuals (like you) can compete grow and succeed regardless of geography.
Multiplier empowers companies to hire onboard manage and pay talent in 150 countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform complete with worldclass EOR AOR and Global Payroll products means it has never been easier to seize the global hiring opportunity.
Were backed by some of the best in the business (Sequoia DST and Tiger Global) are led by industryleading experts scaling fast and seeking brilliant likeminded enthusiasts to join our team. The future is borderless. Lets build it together.
Role Summary:
As the BizOps Specialist you will be the goto expert for all things Zendeskfrom system administration and configuration to reporting integrations and process optimization. Youll work crossfunctionally with support success product and engineering teams to ensure our customer service tools are effective scalable and aligned with business goals.
Key Responsibilities:
Zendesk Administration:
- Own daytoday configuration and administration of Zendesk Support Guide Talk and Explore.
- Manage user roles permissions triggers automations SLAs macros views and custom fields.
- Develop and maintain workflows that support business processes and customer journeys.
- Troubleshoot issues and implement platform updates or new features.
Business Operations & Strategy:
- Collaborate with Customer Support Sales and Product teams to identify and implement process improvements.
- Analyze operational performance data using Zendesk Explore and other BI tools to inform decisionmaking.
- Create and maintain dashboards and reports to monitor key KPIs (CSAT ticket resolution time etc.).
Tool Integrations & Automation:
- Integrate Zendesk with other platforms such as Salesforce Slack Jira or internal tools.
- Evaluate and implement thirdparty apps and APIs to enhance functionality and productivity.
Enablement & Training:
- Provide training and documentation for endusers and stakeholders.
- Act as the internal subjectmatter expert on Zendesk best practices.
Qualifications:
- 3 years of experience in Business Operations Customer Support Ops or a similar role.
- 2 years of handson experience administering and configuring Zendesk.
- Strong understanding of customer support processes and operational workflows.
- Familiarity with integrations between Zendesk and tools like Salesforce Jira or BI platforms.
- Analytical mindset with the ability to translate data into actionable insights.
- Excellent communication project management and stakeholder management skills.
Nice to Have:
- Zendesk certifications (e.g. Admin or Explore Specialist).
- Experience with process automation tools (e.g. ).
- Experience in a highgrowth SaaS or tech environment.
- Knowledge of SQL or experience with data analysis tools (Looker Tableau etc.).
What We Offer:
- Highimpact role with the chance to play a key role in a rapidly growing company.
- Full autonomy in your role with the flexibility to work in a hybrid environment.
- Work with a passionate energetic and diverse team.
- Competitive benefits recognition programs and career development opportunities.
- Comprehensive health insurance coverage for you and your familys wellbeing.
- Generous holiday policy.
- A company that genuinely invests in your professional success.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status
Required Experience:
Unclear Seniority
Employment Type
Full-Time
