Service Advisor / Automotive service writer
Service Advisor / Automotive service writer
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$ 800 - 1200
1 Vacancy
Job Description
- 401(k) matching
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Greet customers upon arrival to shop
- Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
- Connect customers with appropriate automotive mechanic or technician
- Consult with mechanics regarding appropriate service options
- Develop as many solution methods as possible attempting to keep costs low
- Explain all service options to customers including time and cost estimates
- Provide indepth information on original equipment manufacturer (OEM) part options
- Advise customers on warranty protections and other potential costsaving service options
- Track maintenance or repair status fill out reports on labor and cost of all services
- Perform postservice inspection with customers and answer any questions they may have
- Ring up customers at the front desk and facilitate financial transactions
- Perform customer service duties i.e. answering the phone scheduling service appointments and calling customers to inform them their vehicles are ready for pick up
- Manage shop workflow and schedule for mechanics and technicians
- High school diploma or equivalent required
- Bachelors degree preferred but not required
- 5 years in the automotive industry preferred
- Excellent interpersonal communication skills
- Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
- Compassionate and patient demeanor
- Problemsolving and critical thinking skills
- Extensive knowledge base of automotive industry and parts
Join Our Team
As one of the largest destinations for automotive services Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas we take care of everything tires brakes oil so the opportunities to grow and develop expertise with Midas are endless.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
