Customer Care Specialist
Customer Care Specialist
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Job Description
At Thrasher we believe that fulfilling work leads to a fulfilling life. Since 1975 we have been committed to exceptional customer service. We are a familyowned residential construction company specializing in waterproofing foundations and concrete repair. Our ambitious nature drives our mission to deliver a WOW experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.
Pay Range: Starting at $18/hour
Job Description: Your Impact
Are you passionate about creating meaningful connections and making a real difference As a Customer Engagement Specialist youll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.
Job Duties: How You Win Everyday
- Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
- Strive to meet or exceed your metrics for converting leads into scheduled appointments while also focusing on appointment retention.
- Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.
Qualifications: What You Offer
- Must be at least 18
- Preemployment screening includes but isnt limited to a felony/misdemeanor background check
- Minimum of 12 years of customer service experience
- A history of reliable and consistent job longevity
Benefits: What We Offer
- Medical insurance dental insurance flex spending HSA vision insurance and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50000
- Comprehensive paid training
- Career growth and development
Thrasher Group and their affiliates are an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
