Business Process Analyst, Home Loans
Business Process Analyst, Home Loans
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary:
The Business Process Analyst is responsible for analyzing designing and implementing improvements to business processes within Home Loans. This role focuses on enhancing efficiency effectiveness risk mitigation and overall operational excellence. The Analyst will work closely with business stakeholders to identify opportunities for optimization develop solutions and ensure successful adoption of process changes. A key aspect of this role involves a proactive approach to problemsolving aiming not only to resolve immediate issues but also to implement safeguards that prevent recurrence. The Business Process Analyst will also contribute to defining performance metrics and fostering a culture of continuous improvement.
Essential Duties and Responsibilities:
- Process Analysis and Optimization: Conduct thorough analyses of existing mortgage processes (e.g. loan origination underwriting closing servicing) to identify bottlenecks inefficiencies risks and areas for improvement.
- Problem Solving and Root Cause Analysis: Employ structured problemsolving methodologies to investigate operational issues identify underlying root causes and develop effective and sustainable solutions.
- Risk Mitigation and Control Design: Evaluate identified risks within processes and design controls and preventative measures to mitigate those risks and ensure compliance with regulatory requirements and internal policies.
- Process Improvement Recommendations: Develop and present clear and concise recommendations for process improvements supported by data analysis and potential impact assessments (e.g. cost savings efficiency gains risk reduction).
- Business Requirements Gathering: Collaborate with business stakeholders to gather and document clear and comprehensive business requirements for process changes and system enhancements.
- Test Scenario Development and Automation Support: Partner with business users and IT to define businessfocused testing scenarios for system changes and support the automation of these scenarios to ensure thorough validation and minimize postimplementation issues.
- Change Management and Training: Develop and deliver coaching and training to business users on new or revised processes ensuring understanding adoption and adherence. Monitor the impact of process changes and address any negative consequences.
- Performance Measurement and KPI Definition: Assist in defining key performance indicators (KPIs) and success criteria for mortgage processes. Contribute to the development of mechanisms for measuring process performance and identifying trends.
- Documentation and Process Mapping: Create and maintain detailed process maps workflows standard operating procedures (SOPs) and other relevant documentation to ensure clarity and consistency in process execution.
- Project Participation: Participate in crossfunctional projects related to process improvement system implementations and regulatory changes.
- Continuous Improvement Advocacy: Champion a culture of continuous improvement within the mortgage department encouraging the identification and implementation of process enhancements.
Qualifications:
Bachelors degree and 8 years of related experience
Proven experience in business process analysis improvement methodologies (e.g. Lean Six Sigma) and problemsolving techniques.
Strong analytical and problemsolving skills with the ability to interpret data and draw meaningful conclusions.
Excellent communication (both written and verbal) and interpersonal skills with the ability to effectively interact with stakeholders at all levels.
Proficiency in process mapping software (e.g. Visio Lucidchart).
Experience with business requirements gathering and documentation.
Familiarity with testing methodologies and the SDLC (Software Development Life Cycle) is a plus.
Ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
Strong attention to detail and a commitment to accuracy.
Required Experience:
IC
Employment Type
Full Time
