Manager - Operations
Manager - Operations
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Job Description
We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education arts culture language and creativity.
Working with people in over 200 countries and territories we are on the ground in more than 100 countries.
We connect. We inspire.
Pay Band: 7 / Grade F
Location: Noida India
Department :GSS English & Exams (Online Screen Marking)
Contract Type:Fixed Term Contract 2 years
Closing Date: Tuesday 20th May 2025 23:59 Malaysia Time (GMT 8)
Role Purpose
Developing and overseeing the Global IELTS exam process to ensure sustainable scalable efficient and effective service delivery.
Role Accountabilities
Experienced in leading endtoend service design and delivery with a focus on operational excellence stakeholder engagement and compliance. Skilled in managing complex blended processes with large teams while ensuring alignment with contractual obligations service level agreements and organizational policies. Proven track record in implementing service management frameworks driving quality and process improvements and ensuring seamless stakeholder communication. Adept at managing transitions knowledge transfer and project execution within defined timelines. Strong leadership in people management performance evaluation and employee engagement initiatives. Ensures strict adherence to information security standards (ISO 27001/22301) and governance protocols through effective risk identification reporting and compliance monitoring.
Role specific skills knowledge and experience
Minimum 810 years of experience managing largescale teams (80 staff) within secure operational environments with proven proficiency in process excellence supported by a Six Sigma Yellow Belt certification. Desirably brings experience in exam operations within the educational fintech sector.
Further Information
Language: Strong English proficiency is crucial for this role requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.
Education: A bachelors degree in any discipline is required.
Locally recruited : Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.
Overseas Citizen of India (OCI) card holders will need have or be able to obtain a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.
Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India OCI Cardholder must visit
Work Schedule: This is a 24/7 onsite role with rotating shifts including night shifts. The position offers two days off per week which may not always fall on weekends. Flexibility and adaptability to a continuous shiftbased environment are essential.
A connected and trusted UK in a more connected and trusted world.
Equality Diversity and Inclusion Statement
We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application please email
Required Experience:
Manager
Employment Type
Full Time
