Customer Retention Officer
Customer Retention Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Contract Type: Permanent
Working Hours: 22 hours Wednesday Thursday and Friday
Worker Type: Hybrid
Salary: Starting Salary is 25992 (Full Time Level one) rising to 26835 (Full Time Level three) per annum (pro rata for parttime)
Location:London Road Heat Station 12 London Road Nottingham NG2 3AB
Weve got an exciting opportunity available for talented individuals to join our workforce perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a permanent contract working 3 days per week. In this role you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone but also through other channels appropriate to the demand. You will be required to perform administrative duties including Account billing account investigations general queries and mailbox management.
To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently or else by referring the customer to the appropriate department partner or external organisation.
To undertake a range of administrative duties as and when required to support the Customer Services team Commercial and Business development officers.
You will be working in a fastpaced environment where focus and attention to detail while under pressure are essential.
This is a hybrid role where during the induction period you will be expected to attend training in the office moving to the hybrid approach once induction and training are complete.
About You
The ideal candidate will have:
Customer Service Experience
Complaints Handling Experience
Ability to multitask prioritise and manage time effectively
Ability to adhere to General Data Protection Regulations
Strong communication skills both written and verbal
Strong administration skills
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.
The role requires you to participate in the oncall rota for which an additional payment is made.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.
For informal enquiriesplease contact Amrita Samra Customer Service Team Leader by telephone onor by email at
Closing Date: 20/05/2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held week commencing:TBC
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Employment Type
Full Time
