Front Office All Rounder
Front Office All Rounder
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Job Description
EOE/AA/Disabled/Veterans
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn grow succeed and thrive. Joining this award winning Great Place to Work culture means:
- Laundered uniform provided
- Free team member meals served fresh daily
- 110 discounted travel nights per year for you your friends or family to enjoy at any of our 8000 hotels located in 138 countries and territories around the world
- Food & Beverage discounts so you dont just stay when you travel but also enjoy dining experiences
- Amazing award & recognition programs
- Opportunities to participate in ESG activities
- Flexibility so you can Thrive and make space for what matters most
- Hilton Sydney pays above the HIGA: Level 3 $26.06 $45.60 / hour (based on penalties where applicable super)
About Hilton Hotels
Our team members are changing the world one stay at a time. Theyre engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and youll have more than just a job. Youll have a challenging and rewarding career in the hospitality industry.
About the role
Responsible for being the welcoming face of this hotel you will be based in our Front Office team whilst completing other shifts within our Reservations MAGIC (Communications) Concierge and Executive Lounge Departments.
In the Front office role you will be responsible for engaging with our guests from arrival to departure you will welcome guests respond to requests inquiries and act as a main point of contact in the hotel. In the Concierge role you will manage guest luggage coordinate mail and taxi services and assist guests with your knowledge of current industry trends and local attractions. Within the MAGIC team you you will act as the main connection between the Guest the hotel and the various hotel departments including deliveries of guests Amenities and requests.
Reporting to the Front Office Manager you will work as part of a team on a rotating shift basis and enjoy working in a fastpaced environment.
Duties/responsibilities
- Welcome guests and complete Checkin and Checkout procedures using the hotel system OnQ
- Make and adjust guest reservations
- Manage guest requests inquiries and complaints
- Maintain current knowledge of daily VIP hotel products services pricing and special promotional offers
- Maximise sales revenues through upselling and marketing programs
- Manage guest luggage
- Park automatic and manual vehicles
- Arrange taxis and courier services
- Receive and deliver mail and messages
- Provide support to the Concierge desk
- Perform general incoming communication duties including takingenquiries via telephone and electronic registration systems
- Deliver guest amenities and requests to rooms
Skills/experience
- Previous reception experience preferably within a hotel reception team or Hospitality field
- Fluent in the English language in order to communicate professionally with guests and team members both in person and over the telephone
- Computer literate
- Demonstrated ability to resolve problems and conflict
- Experience in cash handling
- Ability to lift heavy objects
- Available for flexible working hours according to business needs
- Confident communication skills and positive manner
- Full Manual driving license
- A passion for providing excellent customer service
- Responsible Service of Alcohol (RSA NSW) Certification required
Employment Type
Part-Time
