Customer Service Leader – Integrated Supply Chain - Specialized Services

At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. Were a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future. Our purpose is simple to deliver a sustainable future for the world through science and collaboration.If youre looking for a challenge and meaningful role youre in the right place.

About you and this role

As a senior customer service leader you will be responsible for leading developing and motivating multiple leaders and groups of customer service professionals while working closely with multiple functions to ensure that Customer Service plans are integrated with the overall Business strategies and objectives. You will be expected to turn multiple business and leveraged ISC strategies into customer service daytoday operation excellence.

Integrated Supply Chain Specialized Services refers to a unique set of Complex Customer Service processes that are centralized to derive synergies standardization better process controls and leveraging of best practices. Most of these are noncustomer facing processes like Returns processing FOC Samples processing Customer complaints management etc.

As a leader of leaders you will partner to help set the culture and ensure a positive employee experience for Team Dow in India.

Responsibilities

• Acts as Customer Service Leader meeting business requirements in cost quality and speed.
• Leads multiple businessaligned order management teams or Customer Service SMEs.
• Accountable for employee desk performance escalations and exceptions.
• Ensures effective work process execution within the team.
• Collaborates with the business to align strategy and service offerings.
• Supports large strategic projects by leading order fulfilment optimization initiatives.

Qualifications

• A minimum of a Bachelors degree is required. Masters degree is preferred.
• A minimum of 510 years of combined experience ideally in Supply chain but could also be in allied functions/teams like Purchasing Sales/Marketing M&E (Manufacturing & Engineering)
• Strong People Leadership experience would be preferred
• Strong business and financial acumen would be preferred
• Expertise in Continuous improvement methodologies and/or metrics storytelling and data analysis would be preferred

Your Skills

• Requires strong influence management skills and understanding of business priorities.
• Ability to persuade others (internal and external stakeholders) through effective communication skills and strong collaboration skills across colleagues and stakeholders.
• An understanding of the region and its capabilities / global connect and presence and excellent data analytics & process knowledge.
• Familiarity of leading improvement projects and having accountability for ongoing activities or initiatives.
• Exhibition of strong work ethic and responsiveness to facilitate excellent Customer Experience.

Additional notes

• Relocation/visa sponsorship is not aligned with this role
• The ability to accommodate a flexible schedule aligned with international time zones is essential

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay your health your life your future and your bring your background talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and marketcompetitive base pay and bonus opportunity across our global markets along with locally relevant incentives.
• Benefits and programs to support your physical mental financial and social wellbeing to help you get the care you you need it.
• Competitive retirement program that may include companyprovided benefits savings opportunities financial planning and educational resources to help you achieve your long term financialgoals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)) helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring work experiences community involvement and team building.
• Workplace culture empowering rolebased flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and nonbirthing including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
• Wellbeing Portal for all Dow employees our onestop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey.
• Onsite fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping cinema tickets gym memberships and more.
• Additionally some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbonneutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative sustainable inclusive customercentric materials science company. The company is committed to delivering the right solutions to its customers challenges. With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated sciencebased products and solutions in highgrowth segments such as packaging infrastructure automobile and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office. As a responsible corporate the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with nonprofit partners towards the empowerment of differently abled women and children in communities where it operates. The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on .