Senior Knowledge Management Specialist

About the role:

Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop bestinclass knowledge resources using cuttingedge KM technologies including AI Join us as a forwardthinking Knowledge Management Specialist where youll create clear userfriendly documentation and learning materials to support our Finance Operations organization working with peers and subject matter experts to find easy to use and continuously optimized through analytics and AI.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: The software firmware and hardware you build will result in realworld impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You want to build for scale: With over 2.3 million IoT devices deployed to our global customers you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the worlds physical operations.
• You are a lifelong learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies challenges and customers that push us to learn on the go.
• You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews collaborate with customer success and product managers and use metrics to ensure our work is translating into better customer outcomes.
• You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission were all racing toward our connected operations vision and we intend to wintogether.

In this role you will:

• Collaborate closely with Product Managers Support Engineers and other stakeholders to gather and translate technical information into operational employee facing content.
• Work closely with Accounting Billing and Invoicing teams to collect and convert complex financial information into documentation that is clear actionable and easy to find.
• Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
• Collaborate with accounting teams to implement and maintain KM processes and standards.
• Support various financial operations projects and initiatives ensuring their successful execution.
• Assist in monitoring and reporting on KPIs to evaluate KM effectiveness sharing insights with the organization.
• Participate in identifying and implementing improvements in KM processes and technology.
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 3 years of experience in Knowledge Management or Enablement with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing organizing and updating knowledge articles.
• Experience translating technical requirements into operational materials
• Experience managing complex content projects and crossfunctional partnerships including measurable improvements to customer selfservice
• Experienced in working with knowledge management and ticketing systems
• Strong interpersonal skills to collaborate with crossfunctional teams and to communicate effectively with stakeholders at all levels
• Adapt at managing multiple priorities and embracing change with ease.
• Bachelors degree in a related field.

An ideal candidate also has:

• Knowledge of Accounting practices.
• Experience working for a fast paced software company.
• Familiarity with generative AI tools and automation platforms to accelerate content creation refinement and translation workflows.
• KCS Certified.
• Proficient in Zendesk JIRA Confluence Tableau or similar tools.
• Experienced in managing knowledgerelated projects.

Required Experience:

Senior IC