Senior Collaboration Systems Engineer

Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.

The NCIA provides a wide range of services including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
• Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.

Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprisewide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.

To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performanceengaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID C004197

Role Duties and Responsibilities

Systems integration and build:

• Provides technical expertise to enable the configuration of system components and equipment for systems testing;
• Collaborates with technical teams to develop and agree system integration plans and report on progress;
• Defines complex/new integration builds;
• Ensures that integration test environments are correctly configured;
• Designs performs and reports results of tests of the integration build;
• Identifies and documents system integration components for recording in the configuration management system; Recommends and implements improvements to processes and tools.

Application support:

• Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures;
• Uses application management software and tools to investigate issues collect performance statistics and create reports.

Systems installation and removal:

• Installs or removes hardware and/or software using supplied installation instructions and tools including handover to the client;
• Uses standard procedures and diagnostic tools to test installations correct problems and document results;
• Records details of all components that have been installed and removed;
• Assists users and follows agreed procedures for further help or escalation;
• Contributes to the development of installation procedures and standards.

Specific duties for this post:

• Responsible for systems providing the Collaboration Services onpremise and on the Cloud (MS Exchange MS Skype for Business MS Teams Exchange Online);
• Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency onsite assistance) to ensure Collaboration services remain operational;
• Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security onpremise and on the Cloud);
• Participation in Incident Management Service Request management representing Collaboration Services;
• Participation in Health and Risk Assessment;
• Provide inputs to Service Delivery and Service Improvement Plans as a SME;
• Execute periodic Continual Service Improvement activities;
• Stay abreast of technological developments relevant to the area of work such as Cloud technologies and Security;
• Collaborate with outsourcing workforce and help identify opportunities for outsourcing under their area;
• Deputize for higher grade staff if needed;
• Perform other duties as may be required.

Essential Skills and Experience

• At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
• Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
• Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
• Demonstrable knowledge of IT infrastructure and systems including enterpriseclass servers operating systems storage and virtualization technologies;
• Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
• Very good experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms);
• Proven experience in handing and prioritizing multiple assignments;
• Proven experience in managing internal and external stakeholders;
• Very good experience with troubleshooting and providing end users support;
• Very good problem solving and communication skills.

Desirable Skills and Experience

• At least 4 years of recent work experience related to IT system administrator functions of Communication and Collaboration systems in particular Microsoft Exchange MS Teams and Skype for Business.
• Working knowledge in system management automation and monitoring;
• Good understanding of Application security Internet security and IT data protection mechanisms;
• Awareness of industrys latest technology trends and applications such as Cloud Applications and Security;
• Technical certification in Communication and Collaboration systems: MCSE or equivalent;
• ITIL v3/v4 Foundation certificate;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization including ACO and ACT.

Education

• Higher vocational training in a relevant discipline with 4 years post related experience. Or a secondary educational qualification with 6 years postrelated experience.

Working Location

• Braine lAlleud Belgium

Working Policy

• OnSite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance