Customer Service Rep
Customer Service Rep
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Job Alert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join VPG a global leader in precision measurement solutions!
We are seeking a Customer Service Representative at our Wendell NC site.
In this critical role you will be the communication hub between our customers warehouse finance team and sales representatives. You ll play a key part in ensuring seamless order fulfillment accurate recordkeeping and timely customer support.
This role is ideal for someone who thrives in a fastpaced detailoriented environment and is passionate about delivering toptier service within the manufacturing sector.
What You ll Do
- Manage and confirm sales orders monitor and allocate inventory and generate preorders to support timely warehouse operations.
- Accurately enter sales and service orders while responding promptly to customer inquiries.
- Verify commission rates prepare commission statements and ensure timely distribution of reports and supporting documentation to sales representatives.
- Process product returns generate service tickets and maintain uptodate records on repairs replacements and credit resolutions.
- Maintain accurate customer data in the CRM system
- Organize documentation related to returns product changes pricing updates and scheduling adjustments.
Region:
North America
Benefits:
- Company sponsored benefits that include medical dental vision life AD&D insurance disability and flexible spending account (FSA)
- Voluntary Critical Illness & Accidental Injury Insurance
- Company 401(k) Plan with 4 employer match (Employee/Employer Contributions 100 vested upon hire)
- Paid vacation and holidays
Requirements :
Education: High School Diploma or equivalent required
Experience: 1 2 years of customer service order entry or sales support experience (manufacturing experience a plus)
Skills & Competencies:
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines
- Familiarity with sales orders inventory systems or CRM platforms preferred
- Clear written and verbal communication
- Basic understanding of internal policies and ability to acquire companyspecific procedures quickly
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
