Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
The Service Advisor will have the opportunity to join the SolarEdge North America Support team and will have a major part in leading the company s development of O&M and proactive services team. Through managing the successful maintenance of the SolarEdge systems and maintaining high customer satisfaction the service advisor team will help streamline support and reduce call volume.
Location: Remote US
Duties and Responsibilities:
- Act as part of a team to provide fleet management services to developers installers and construction partners with strategic value and significant commitment to SolarEdge
- Proactively resolve SolarEdge issues remotely to ensure ontime resolution of problems for large customer customers.
- Assure ontime delivery of components to the customer by working with and managing internal and external logistics teams and managing customer expectations regarding timely response
- Report on quarterly status and health of both strategic and at risk accounts and work with crossfunctional support teams to develop strategic success plans for the company.
- Provide customer/installer training. Advise customers concerning equipment operation maintenance or programming. Identify key individual contributors in the account and coordinate targeted trainings to help reduce call volume and drive efficient proactive service models
- Develop and implement service Level agreements to reduce call volume and streamline support that will improve customer experience and lower service costs
- Communicate through effective concise written process and articulate action plans with 30 60 and 90 day goals.
- Document all work and parts used within our case management and inventory management system
- Manage the monitoring database of customer installations
Country:
United States
City:
Roseville CA
Requirements :
- AA/AS degree or equivalent relative experience required. Project Management experience or Customer service experience a must.
- Minimum 2 years experience in the solar PV industry
- Minimum 2 years in a customer facing role with data management experience a plus
- Ability to interface with many different parties and communicate effectively
- Strong technical aptitude and electronic troubleshooting skills with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easytograsp terms
- Excellent interpersonal verbal and written communication skills Solid and verifiable track record of meeting deadlines a plus
- Strong knowledge of NEC and PV system regulatory codes for PV installations including but not limited to the National Electrical Code NEC 690 PV Power System installation UL1741 IEE1547 for the interconnection of distributed resources with power systems FERC661 etc.
- Experience working for an international organization is preferred
Personal Characteristics:
- A hungry gogetter with a strong cando and handson attitude
- Technically savvy
- An energetic highly motivated and driven person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
- Team Player
FAIR PAY & A JUST WORKPLACE
At SolarEdge we are committed to fair transparent pay and we strive to provide competitive marketinformed compensation. The pay range for this position at the start of employment is expected to be between $25 $30/hr. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as jobrelated knowledge skills experience and other objective business considerations.
Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
