EU Training Internal Trainer Europe- Passenger Cars
EU Training Internal Trainer Europe- Passenger Cars
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Job Description
Location: BYD Europe Budapest Hungry
In the competitive landscape of Europes automotive market the Sales Training Department of BYD Europe commits to excellence by crafting tailored forwardthinking training initiatives that seamlessly meld BYDs innovative spirit with Europes diverse automotive culture. Our mission is to empower our NSCs dealership partners key accounts and our dedicated internal teams with the BYD product and technology knowledge sales skills visions and values of BYD. Through continuous collaboration technological integration and market adaptability we strive to establish BYD as one of the excellent automotive OEMs in Europe all while championing unparalleled customer experiences.
The Role
The EU Training Coordinator will play an enabling role to ensure that our European customer facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.
He/She will act as the primary contact for our Market Partners regarding the planning and scheduling of their training needs and requirements. He/She will plan organize and track all sales and product training that will ensure that our digital retail and dealerbased sales teams have the necessary knowledge skills attitudes and behaviors they will need to deliver excellence at every stage of the BYD Customer Journey for Passenger Cars: from initial lead enquiry through to vehicle delivery and ownership.
The EU Training Coordinator reports directly to the Assistant Department Manager and will work as part of the EU L&D team.
Key Objectives & Responsibilities
- First contact point of his/her referenced markets meeting organization requested training actions update of the Dealer Network and roles specific market Training actions and materials.
- Plan organize and schedule EU sales and product training programs with EU dealer partners with close cooperation with Markets Sales Excellence Team
- Inform attendants (internals and Network) about training options available and completed
- Apply assessment tools to measure training effectiveness
- Track and report on training completion and outcomes
- Evaluate and make recommendations on training material and methodology
- Organize logistics for training sessions and events including venues and equipment.
- Establish and maintain relationships with external training suppliers as required
- Manage and maintain inhouse training facilities and equipment
- Collaborate with Aftersales team for a consistent Customer Service approach
Key Results
Trainees Satisfaction
- NPS
- Feedback from trainees
Ability of training management
- Implementation of training programs
- Sales Productivity metrics at Dealer level
Required skills qualifications and experience
- Bachelors Degree or equivalent experience required.
- Customeroriented mindset.
- Connected with our Mission and a more sustainable future
- Minimum 1 years experience in a customer focused team or organization.
- Excellent communication and interpersonal skills.
- Exceptional communication training and facilitation skills with a naturally high impact presence
- Excellent English language skills and Mandarin Chinese both languages are essential
- Superior written verbal and interpersonal communication skills.
- Capable of inspiring trust and confidence through effective communication and interpersonal skills with partners and employees at all levels of the company.
- Proven track record of being proactive and focusing on critical priorities with little or no supervision.
- Ability to travel up to 20% of the time as required.
- Ability to work independently and be selfdirected.
- Thorough knowledge of commercial management software and digital tools including full Microsoft Office suite.
- Ability to partner effectively with global teams and accommodate regional time differences.
Our mission is to Cool the Earth by 1. Our purpose is to build a zeroemission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.
Employment Type
Full Time
