Desktop Support Technician/ Engineer L2
Desktop Support Technician/ Engineer L2
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Job Description
Job Summary:
Desktop Technician will provide day to day local desktop support receive inbound calls
answer questions troubleshoot and document steps performed to resolve challenges with hardware
software and application issues in a ticketing system. The candidate will also need to facilitate
customer resolution for calls and engage their supervisors and managers to ensure operational
consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break
Fix fault diagnosis and resolution. Providing fault analysis to customer s various core operating
systems and platforms as well be able to provide support and apply desktop fault resolution for the
approved application suite. Ideal candidate should have 23 years experience in Windows Desktop
support.
Responsibilities:
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and
Microsoft Office 2010 Cisco Jabber another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple pc users.
Install upgrade support and troubleshoot for printers computer hardware.
Performs general preventative maintenance tasks on computers laptops printers.
Performs remedial repairs on Desktops laptops printers and any other authorized peripheral
equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity and
Workstation.
Broad experience of IT with basic understanding of Networks Servers Audio/Visual
Smart Devices and Telecom. Administer and troubleshoot network connectivity issues including routers switches firewalls and VPNs.
Requirements
Requirements
2 years of experience in a Desktop Support Technician role or related IT field.
Excellent verbal and written communication skills including the ability to communicate technical information to nontechnical user.
Mobile device management including IOS and Android devices Enterprise encryption solutions
Windows PC/laptop management via Active Directory.
Proven analytical troubleshooting and problemsolving skills.
Proven ability to multitask effectively determine priorities and meet SLA s.
Excellent communication relationshipbuilding and internal customer service skills.
Adaptable and flexible in a fastchanging industry and work environment.
Willing to work offhours and weekends when required for projects or emergency support.
Advanced knowledge of Active Directory Exchange and Outlook.
Benefits
Salary and Perks
The salary for a Desktop Support Technician is
Our hiring process
- A 30 min call with one of our passionate recruiters to understand your career plan better and answer any questions you may have
- A 45 min technical interview with our experts to assess your skills and compatibilities
- Our impressions and your CV are forwarded to our clients for a final review.
- Possibility of an end client interview
- On average our process lasts 10 working days and offers usually follow within 48 hours.
Selected candidates are always supported by their direct managers (with no fear of micromanaging
Requirements 2+ years of experience in a Desktop Support Technician role or related IT field. Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical user. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Advanced knowledge of Active Directory, Exchange, and Outlook.
Employment Type
Full Time
