Customer Service Representative - Post Settlement
Customer Service Representative - Post Settlement
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Company
Our client is a rapidly growing provider of payment solutions dedicated to accelerating the transition to a more sustainable energyefficient future. Serving businesses and organisations across Australia and New Zealand they enable the adoption of smart technologies and energyefficient equipment by offering innovative accessible financing options.
Working through a trusted network of accredited Channel Partners the company supports the decarbonisation and digitisation of operations across a range of industries. Their success is built on a bestinclass payment platform a commitment to customer service excellence and a collaborative team culture that thrives on energy innovation and results.
About the Role
As a key member of the Post Settlement Customer Service Team you will play a pivotal role in maintaining exceptional client experiences after financial agreements are completed. This position reports directly to the Team Leader (Cebu) and the Operations Manager and is ideal for someone who thrives in a fastpaced detaildriven environment.
Key Responsibilities:
Efficiently manage and respond to all postsettlement inbox requests including:
Direct Debit instructions
Payout calculations
Amortisation schedules
Handle novation requests from end to end:
Process approval
Coordinate documentation
Manage followups through to final settlement
Oversee the complete End of Term process including:
Generating endofterm reports
Sending correspondence to customers
Coordinating equipment return logistics
Candidate Profile
We are seeking a serviceoriented professional who is highly organised proactive and comfortable engaging with Australian clients. The ideal candidate brings not only technical precision but also a warm collaborative spirit.
Required Skills & Attributes:
Impeccable attention to detail and process accuracy
Clear and fluent English communication skills especially verbal
Experience handling administrative tasks and professional email correspondence
Confidence to communicate both internally and externally with accountability and integrity
Willingness to take initiative embrace challenges and learn from mistakes
Familiarity with Australian business culture and client expectations
Friendly positive personality with a collaborative and cando mindset
Passion for contributing to impactful work in a missiondriven industry
Desirable (Nice to Have):
Previous experience or background in finance or payment processing is an advantage
Work Environment & Technical Requirements
This is a remote role with the expectation of occasional team meetups (likely once per month) in the future. To be successful in this role you must have a professional home office setup that meets the following minimum requirements:
Tech Setup:
Laptop (Windows compatible)
No older than 1 year
Intel Core i5 processor or better
Minimum 8 GB RAM (16 GB preferred)
Additional Monitor
Webcam
Headset with Microphone
Connectivity & Workspace:
Reliable highspeed internet connection with a backup plan in place
Secure quiet and suitable workspace at home
Benefits
- Fulltime
- Permanent work from home
- 48 hours of sick time and PTO credits
- Paid Holidays after 90 days
Impeccable attention to detail and process accuracy Clear and fluent English communication skills, especially verbal Experience handling administrative tasks and professional email correspondence Confidence to communicate both internally and externally with accountability and integrity Willingness to take initiative, embrace challenges, and learn from mistakes Familiarity with Australian business culture and client expectations Friendly, positive personality with a collaborative and can-do mindset Passion for contributing to impactful work in a mission-driven industry
Employment Type
Full Time
