Collections Executive
Collections Executive
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Role Overview:
The Collections Executive is responsible for effective debt collection and credit management across insurance corporate and individual accounts. This role involves consistent followup on outstanding balances ensuring adherence to agreed payment terms and maintaining accurate documentation to support financial accountability.
Key Responsibilities
Debt Collection & Credit Control
- Proactively follow up on outstanding debts via phone email letters and facetoface engagements.
- Ensure all payments are received within the agreed credit terms and no balances remain overdue beyond 90 days.
- Prepare and issue monthly account statements to clients.
- Escalate delinquent accounts in accordance with the company s credit control policies.
- Negotiate payment arrangements and resolve billing disputes promptly and client payment patterns and
- highlight risks or anomalies to the Credit Controller.
Reporting & Documentation
- Submit detailed weekly collection reports every Monday.
- Provide monthly collection performance reports by the 3rd day of each month including justifications for any missed targets.
- Maintain accurate and uptodate client records including communication logs payment commitments and aging balances.
Client Relationship Management
- Build and maintain positive working relationships with client finance teams to support timely payments.
- Participate in account reconciliations to identify outstanding amounts and resolve disputes.
- Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections.
Key Performance Indicators (KPIs)
- Achievement of monthly and weekly collection targets
- Maintenance of receivables within a 90day aging period
- Timely and accurate submission of reports
Resolution of client disputes within agreed timelines - Uptodate and wellmaintained collection records
Requirements
Qualifications and Experience
- Diploma or Bachelors degree in Finance Accounting Business Administration or a related field
- 2 3 years of experience in debt collection credit control or related roles
- Experience dealing with corporate and insurance sector clients
- Proficiency in MS Excel and financial/accounting software
- Excellent communication skills both verbal and written
Key Competencies
- Strong negotiation and interpersonal skills
- High attention to detail and excellent organizational skills
- Resilience and persistence in followup processes
- Ability to prioritize tasks and work independently
- Analytical and problemsolving abilities
Adaptable & comfortable in a complicated and constantly evolving business environment. Fast learner. Willing to contribute in areas beyond formal job description Strong communications & highly organized and structured individuals. Strong analytical skills. Willingness to work a variety of hours as the business demands, occasionally including late nights & weekends. Familiarity with office applications (especially Excel) as well as Linguistic capabilities: Swahili, and English
Education
Bachelors/Diploma in marketing
Employment Type
Full Time
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