Manager - Commercial Claims
Manager - Commercial Claims
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
This position is responsible for the direct supervision and accountability of internal external and/or contracted staff responsible for the investigation adjustment and settlement of claims and/or the assessment of claim performance. Additionally may be required to provide oversight to the multiple claim workflows and processes conduct open and closed file reviews mentor train and participate in the direct handling of claims to ensure compliance with company policies and procedures.
ESSENTIAL FUNCTIONS:
- Facilitates a work environment that fosters and supports ethical decisionmaking and actions by motivating promoting and modeling ethical behavior as well as executing job responsibilities in accordance with Citizens core values ethics and information protection policies.
- Responsible for managing staff including hiring goal setting planning and delegation of work training and development coaching/mentoring and completing performance evaluations.
- Conducts audits of the claims process to include coverage analysis investigation valuation scope estimate reserving and the accurate disposition of claims.
- Communicates effectively with agents policyholders Claims Unit personnel External and Internal Stakeholders.
- Ability to manage and adjust claims in accordance with Citizens Best Practices and Estimating Guidelines including proficiency with the electronic estimating system and management applications.
- Completes field reinspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.
- Assists in the coordination of vendor involvement in all current claims models. Participates in training and/or mentoring of internal external and/or contracted staff.
- Develops analyzes and reports metrics useful in measuring team performance as well as the effectiveness of the claims operations.
- Participates in workload surges and/or catastrophe response as needed to include mandated overtime during specified catastrophic events. May assist other Business Units as needed.
Qualifications :
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
- Working knowledge to interpret and apply laws rules regulations policies and procedures and department operational guidelines in daily functions.
- Ability to recognize problematic situations and put into effect creative solutions.
- Demonstrates leadership and managerial skills.
- Ability to coordinate large diverse teams of adjusters attorneys consultants and/or experts.
- Ability to exercise independent judgment and be selfmotivated
- Strong analytical organizational negotiation and communication skills.
- Ability to plan prioritize workload organize and coordinate multiple tasks and projects.
- Ability to work independently multitask and adapt to frequent priority changes.
- Advanced proficiency in Microsoft Word Excel and Outlook.
. REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma or the equivalent.
- Bachelors degree OR 4 years of relevant experience OR a combination of college education and relevant work experience equivalent to 4 years.
- 2 or more years of supervisor/managerial experience or experience leading complex projects or teams.
- Within 90 days of hire a valid active and appropriate Florida Adjuster license and Appointment will be required and maintained as a condition of continued employment
- * Additional education may count towards experience. **
AND
5 or more years of experience relating to P&C claims (Personal & Commercial)
OR
- JD with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU)
OR
- JD licensed to practice law in Florida and in good standing with The Florida Bar is exempt from adjuster licensure at hire and has either:
- 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation.
PREFERRED QUALIFICATIONS:
- 7 or more years of experience relating to P&C claims (Personal & Commercial).
- 4 or more years of supervisory experience with two (2) or more of those years relating to insurance.
- Strong knowledge of Florida P&C Insurance marketplace including matters of coverage damage assessment legal climate and claims law.
- Active Florida Adjuster license (620 or 644).
- Industry designations and/or certifications.
- Xactimate proficiency.
PHYSICAL REQUIREMENTS:
This position requires the ability to sit for long periods of time hear and converse over the telephone and key frequently on a computer. Must be mobile operate a motor vehicle climb roofs and work in a highly energetic and flexible work environment. Position may require periodic overnight travel including lengthy catastrophe response.
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
