Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Collections Specialist will be responsible for managing and reducing MedTrainers outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections.
The ideal candidate must be highly fluent in English possess excellent communication and negotiation skills and have prior experience supporting companies in a collections or accounts receivable support role.
Note: This role does not involve billing or accounting functions; it is focused solely on collections activities.
Key Responsibilities
- Proactively monitor the accounts receivable aging report and identify delinquent accounts.
- Initiate outbound calls and send emails to customers regarding pastdue balances.
- Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
- Document all collection activities followups and customer communications in the ERP system.
- Escalate unresolved payment issues to management or customer success teams as appropriate.
- Partner with internal teams including Customer Success and Sales to support customer account resolution.
- Maintain professionalism and a positive customer experience throughout all collection efforts.
- Generate regular reports on collections activity and performance metrics.
- Recommend accounts for escalation to external collections agencies when appropriate.
Qualifications :
- Fluent in English (both written and verbal communication at a professional level) mandatory.
- 1 years of experience in collections customer service or accounts receivable support for companies mandatory.
- Strong communication negotiation and interpersonal skills.
- Ability to handle difficult conversations with diplomacy and professionalism.
- Organized with excellent followup and documentation habits.
- Comfortable working independently in a remote environment.
- Experience with ERP or accounting software; NetSuite experience is a plus but not required.
- Proficiency in Microsoft Excel and basic reporting tools.
Preferred Qualifications
- Prior experience in SaaS healthcare or subscriptionbased industries.
- Familiarity with U.S. collections best practices and customer service standards.
- Experience working remotely with distributed teams.
Additional Information :
Why Join MedTrainer
- Be part of a fastgrowing software company making a real impact in healthcare.
- Supportive and collaborative remote team environment.
- Salary ranging from $28000 to $35000 (according to experience and skills).
- Competitive compensation and benefits.
- Opportunity to develop customer management and negotiation skills in an international setting.
- Exposure to U.S. business practices and SaaS industry operations.
How to Apply
Interested candidates should submit their resume in English along with a brief cover letter highlighting their collections experience and communication skills.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
