Renewals Specialist
Renewals Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Job Title: Renewals Specialist
- Salary: 25000
- Reports to: Renewals Team Leader
- Location: Solihull
- Hours of work: 95.30
Were looking for a proactive and detailfocused Renewals Specialist to join our team and help drive customer retention satisfaction and revenue growth. In this role youll manage the endtoend contract renewal process acting as a key contact for clients and working closely with internal teams to ensure accuracy timeliness and a smooth customer experience. Youll identify upsell opportunities maintain accurate renewal records and support continuous improvement in our managed service offerings.
Key Responsibilities
- Manage and track contract renewals ensuring timely communication and seamless client experience.
- Build strong client relationships acting as their main point of contact during the renewal process.
- Prepare present and negotiate renewal proposals aligning service terms and pricing to client needs.
- Identify upsell opportunities and work with internal teams to maximise customer value and revenue.
- Stay informed on industry trends to promote new and enhanced services to clients.
- Collaborate crossfunctionally with sales legal technical billing and offboarding teams to ensure accuracy and compliance throughout the renewal lifecycle.
- Maintain uptodate records of client interactions contract terms and renewal activity.
If youre looking to develop your career in a fastpaced peoplefocused organisation where you can make a real impactthis could be the role for you.
Qualifications :
What We Need From You
- A solid foundation in English and Maths.
- Experience in contract renewals customer relationship management or within the MSP/IT services sector (preferred).
- A good understanding of managed services IT solutions and emerging technology trends.
- Confident communicator with strong negotiation skills and a customerfirst mindset.
- A collaborative approach youll work closely with teams across the business.
- Sharp analytical thinking with a knack for solving problems quickly and effectively.
- Highly organised with strong attention to detail youll be juggling multiple priorities.
- Awareness of contract compliance and data privacy legislation (nice to have).
- Resultsoriented you thrive on hitting KPIs and driving customer retention and revenue growth.
Additional Information :
At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.
We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:
- Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
- Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.
Ready to join the UKs largest managed service provider
Apply today or contact our friendly Talent Acquisition Team for more information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
