Front Desk Administrator
Front Desk Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Our busy Dermatology practice is looking for a FullTime and a PartTime Front Desk Administrator to join our team!
Duties:
- Serves patients by greeting and helping them scheduling appointments and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
- Optimizes patients satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying clinical staff of patients arrival reviewing service delivery compared to schedule and reminding clinic staff of service delays
- Comforts patients by anticipating patients anxieties answering patients questions and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining recording and updating personal and financial information
- Obtains revenue by recording and updating financial information recording and collecting patient copays and account balances
- Coordinates with Insurance companies referring medical offices and Pathology Labs
- Protects patients rights by maintaining confidentiality of medical personal and financial information
- Maintains operations by following policies and procedures reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Attains and maintains mastery level knowledge of all assigned medical practices including provider/clinic schedules patient scheduling preferences and scope of services offered
- Performs duties independently and in collaboration with team asking for assistance from peers and/or supervisors as needed
- Obtains required information such as insurance cards and drivers licenses; obtains consent to treat releases of information and other required paperwork from 100% of patients
- Takes ownership of the patient check in process verifies appointments via EHR practice management system; explains next steps in patient appointment flow
- Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate but also consistently uniform (i.e. uses upper and lowercase type appropriately enters complete phone numbers etc.)
- Handles patients and others with tact; utilizes deescalation techniques and knows when to disengage and ask for management
Qualifications:
- Exceptional customer service and phone etiquette
- Ability to maintain effective and organized systems to ensure timely patient flow
- Excellent computer skills
- Must be able to remain in a stationary position (80%) of the time
Job Type:
- 8:00 am 6:00 pm 4 days per week depending on the needs of the clinic
Experience:
- 1 year(s) of Front Desk Administrative experience (required)
- Knowledge of medical terminology HIPAA and OSHA regulation (preferred)
- EMR experience (preferred))
- Dermatology experience (preferred)
Education:
- High school diploma or equivalent (required)
Certifications/Licenses:
- N/A
Pay:
- Pay ranges from $18.00 to $22.00 per hour based on years of experience.
Additional Information :
All your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
